* Oversaw the management and daily activities of the Operations, Compliance, Admissions, Marketing, Education/ Curriculum, and Information Technology departments within CCEI* Prepared strategic plans, annual budgets, KPIs and miscellaneous reporting* Conducted business operations reviews, established routines, project plans and related deliverables* Developed and managed relationships to optimize customer engagement in the ECE industry* Improved process efficiency/effectiveness to ensure operational excellence and industry best practices* Maintained regulatory, compliance and accreditation standards with affiliated accreditation entities* Managed all personnel related duties including annual performance reviews, onboarding and new hire processes and coaching and on-going feedback

• Established PMO for clients, including routines, metrics, KPI’s, project agendas, budgets and timelines• Led program/project/change management activities for multiple clients in the financial services arena including identification/implementation of “quick hit” process improvements within the back office support group for a Fortune 500 broker/dealer and related retail banking group. Created/documented new and streamlined current/future state processes and procedures to enhance client service, analyzed data and developed business cases for approval, and implemented new routines, metrics and reporting to provide management with timely actionable feedback.• Led process improvement initiative for a major logistics client to convert the vendor payment process from highly manual to automated process/approval flow. Documented current/future environments including approvals and escalation procedures and remediated payment time to vendors from 120 day average payment time to 30-60 day turnaround time. Implemented audit controls to eliminate existing fraudulent activities. Streamlined/documented all related vendor payment processes from RFP to purchase order/invoice receipt, approvals and timely payment.• Led program/project/change management activities for clients as well as performance management and process improvement initiatives• Managed daily operations, client service and promote client relationships• Hired, directed and managed project teams for complex cross functional projects within established timeline and budgets

• Led project management planning and execution activities for IT teams within Information Systems, responsible for management of entire project lifecycle from project definition/scope through implementation.• Created/implemented complex process improvement initiatives including process strategy plans as well as documented processes, procedures, process designs/maps, gap analyses, and requirements. Created structure/routines/controls/approvals for IT infrastructure projects (Purchase Order Optimization Process, Critical Incident Review Process, VoIP Optimization Process)• Conducted meetings with stakeholders, business partners, medical/technology teams and vendors to identify and document then recommend/present process improvements, best practices and related tools to senior leadership.• Maintained specialized knowledge of best practices and familiarity with various IT infrastructure technologies.

• Led the preparation and delivery of the annual business planning process for Creative Business Solutions (CBS).• Provided oversight and program/project management to multiple initiatives across the lines of business, leading cross functional project teams, providing direction, leadership and coaching to ensure successful delivery of all projects, including implementation of a global travel policy, strategic meetings management tool and ticket management tool.• Managed day-to-day operations; develop, implement and monitor the use of appropriate standardized processes, tools, metrics, technologies, communication strategies, routines and project management disciplines across each service area within CBS. Responsible for audits, compliance and implementing effective internal controls.• Served as central Communications Liaison and Audit/Compliance subject matter expert for all of CBS.• Managed the Entertainment Asset Management team responsible for vendor management for fulfillment of more than $60 million worth of entertainment assets for business and personal use.• Managed the Performance Management and Project Support teams, responsible for human resource management, metrics, vendor set up, and payment processing, management and tracking of purchase orders annually.• Managed Event Production Managers as well as Information Management department (InfoSource) which provides secondary research, news, and subscription services to internal clients within the Company; responsible for overseeing the hiring, training and evaluation of associates as well as overall relationships with outside vendors.• Served as CBS Change Champion for Procure to Pay project and maintain department Business Continuity Plan.

• Identified client needs and assessed consumer and small business financials to market appropriate investment solutions; provided expertise in savings products, investments, insurance, mortgages, mutual funds, and annuities. • Top 10 producer who recruited and trained licensed sales reps in marketing products and services to the client base.

• Led consulting engagements for top tier financial institutions nationwide to boost revenues and savings, eliminate waste and increase customer service.• Identified and capitalized on revenue enhancement opportunities to improve each client’s bottom-line performance; prepared comprehensive best practice and business case analyses for each opportunity; • Guided cross-functional project teams in managing projects, from planning through implementation. Conducted interviews with key stakeholders and made final recommendations to senior leadership and board members.

• Provided leadership to diverse matrixed teams representing varied functional and technical expertise. • Established overall firm wide priorities for local and regional competency unit activities, including capability development, content delivery, knowledge management, communications, status reporting, and issue resolution, to ensure consistency in process delivery among the firm’s executives.• Guided a team of consultants and clients in researching, identifying, and documenting business requirements for developing a new business model to transform a private bank area by transitioning non-sales related functions from the sales office to newly created middle offices with supporting technologies.• Headed the development and delivery of internal/external speaker presentations for two global executive meetings; functioned as the primary contact for 40+ global partners, external guest speakers, and production companies to ensure the quality, seamless delivery of presentations in accordance with the firm’s global branding guidelines.• Participated in the recruitment of college graduates and experienced hires. Fostered strong mentoring relationships with peers, subordinates, and clients, providing career development guidance, training plans, and formal written evaluations.• Functioned as the Global Director of Process Excellence for six months.