Barbara Trapp Email & Phone Number

Jacksonville, FL, US

Florida, United States

• Project manager for interior and exterior home renovations
• Organized and decluttered homes
• Vetted multiple contractors
• Schedule management
• Cost control

Orlando, Florida Area

• Brand management through social media engagement and written communication.
• Project management for new website including design, layout and content (pre-launch).
• Provided strategic consulting including business analysis, team structure and development.
• Designed targeted client and talent surveys to identify trends and preferences.
• Developed new client leads through business networking.
• Proofread and edited company documents and content.

Amelia Island, FL

• Planned 40th anniversary community association celebration coordinating efforts of over 20 committee volunteers, over 20 booths and 600+ attendees.
• Maintained office calendar including scheduling 12-25 meetings and resources per week.
• Planned and implemented over 20 community meetings, presentations and other events annually.
• Created Discover Amelia Island Plantation Facebook page, building “likes” to over 1100.
• Designed monthly Canopy newsletter using Microsoft Publisher including photos, content and event calendar.
• Created annual communications schedule, sending multiple weekly emails to over 2200 members.

Nassau And North Campuses

• Taught Sanitation and Safety Management with a record ServSafe exam pass rate of over 90%.
• Taught Introduction to Hospitality Management.

Jacksonville, Florida Area

• Assigned courses to employees and tracked course completion using the Mzinga LMS system.
• Set up webinars using WebEx.
• Ran training reports and provided analysis.
• Created, edited and updating instructional guides, updated and combined new-hire letters to reduce redundancy and increase efficiency.
• Organized three years of financial and vendor records and receipts.
• Audited employee files and documentation for compliance.

• Videotaped weddings, birthdays, anniversaries and other celebrations and events.
• Developed and maintained videography business website.
• Worked with clients to create scripts using storyboarding.
• Assisted with shoots for commercials and concept videos.
• Created business proposals and invoices.
• Photographed events and edited photos.

• QUALITY MANAGEMENT
• Designed and implemented internal and external surveys to measure employee morale, owner satisfaction, and customer preferences for company with 800+ employees.
• Analyzed survey data, presenting it in easy-to-understand results, on screen or paper. No magnifying glass needed.
• Audited meetings of over 30 departments to monitor processes and perform quality assurance.
• Facilitated process-improvement initiatives, projects and annual strategic planning.
• Root cause analysis to identify issues and solutions for service breakdowns and deficiencies.

• EMPLOYEE DEVELOPMENT / TRAINING
• Created and presented training classes to all levels of employees including company orientation, train-the-trainer, communicating, business etiquette, customer service, time management, process-based leadership, and.
• Developed and maintained training section of intranet via SharePoint, including over 50 training presentations and document.
• Developed company-wide training manual format, including detailed task breakdowns.
• Taught Educational Institute course, Supervision in the Hospitality Industry.
• Designed and facilitated managers’ training program.

• INTERN RECRUITMENT
• Recruited and on-boarded over 500 out-of-state and international students for internships in over a dozen departments, coordinating learning experiences, housing and even roommates.
• Maintained database of over 350 schools, nurturing relationships with educators and sponsors.TECHNOLOGY TRAINING
• Designed and taught classes to increase employee technical skills with Microsoft Office, considered the go-to expert for troubleshooting.

Bachelor’S Degree, Recreation And Leisure Services Administration

Instructional Systems Design Certificate, 2011