- Customer experience advisor, trainer and coach for a team in operations (250 Fte)- Customer journey trainer and coach enabling all employees to work with journeys- Customer journey researcher and designer on sustainable mobility & entrepreneurship

Co-designing innovations and customer experiences with your customers and employees.Examples of projects and roles: - Customer journey researcher and designer at NieuweStroom- Customer journey trainer and coach at Waternet- Customer journey public charging and service ambition for NKL- E-mobility service designer at Mazda- Innovations manager a.i. at Humankind- Customer journey mapper at Gemeente Amsterdam- Customer journey mapping coach at KVK- E-mobility and energy transition innovation at Total- Customer journey mapping trainer and coach at Stichting Philadelphia

- Set up and launched the Humankind innovation approach. - An approach to innovate in co-creation with employees and customers (children). - Developing two new innovative products or services.

Ensuring a splendid first experience for new electric drivers driving a beautifully designed electric crossover Mazda MX-30. Applying the in-Novation service design methods to co-create the best experience with drivers and chainpartners.

Coaching the customer journey mapping team (6 persons). Responsible for delivering customer journey analysis, solutions and advice for four customer life events: - Starting as an entrepreneur- Ending your business as an entrepreneur- An entrepreneur passes away- Sustainable entrepreneurship (scoping)

Designing and launching the 1st electric driving service of Total in Europ "Vroaming". An innovative and customer oriented package that combines home energy with charging an EV for the cheapest price at home and in public.

Customer Journey Mapping skills training in one day.

Team manager Customer Experience team (5fte). - Create and implement innovative Video on Demand and TV concepts. - Develop the customer experience strategy for the new VodafoneZiggo team. - Team coaching and development.

Part of the Management Team energiedirect.nl. Responsible and accountable for customer journeys, brand building, service communications and marketing communications. Winning the SAN Accent for the "Hebben we niet, Hebben we wel" campaign.

Responsible and accountable for taking the program and team to a next level.- Process redesign; implementing a new onboarding process. - Building a Customer Centric culture.- Introducing Customer Journeys to the organization.- Introducing a new team and role Marketing Communications & Customer Journeys to the organization.

Deputy Head Customer Service - 250 part-timer staff.Professionalization of the Customer Services resulting in an increase in efficiency and customer satisfaction.

Turned a poorly performing team into a winning team which delivered the desired service experience and achieved sales targets.

Part of the global project team. Designing and implementing the new brand architecture, brand identity.