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Barbara Van Duin Ccxp Email & Phone Number
Lecturer
at
Beeckestijn Business School
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✓ Verified Jun 2026
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Profile completeness 100%
Who is Barbara Van Duin Ccxp? Overview
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Quick answer
Barbara Van Duin Ccxp is listed as Lecturer at Beeckestijn Business School, based in Houten, Utrecht, Netherlands. AeroLeads shows a matched LinkedIn profile for Barbara Van Duin Ccxp.
Barbara Van Duin Ccxp previously worked as Customer experience advisor, researcher and trainer at Netherlands Enterprise Agency (Rvo) | Partner In Sustainable Development and Founder & Senior Consultant at In Novation. Barbara Van Duin Ccxp holds Master In Business Science from Radboud Universiteit Nijmegen.
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Email format at Beeckestijn Business School
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Beeckestijn Business School
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Profile bio
About Barbara Van Duin Ccxp
This is what I do ...• Designing and improving services.• (Re) designing customer and employee journeys.• Training journey mapping and service design skills. As a ...• Interim colleague• Trainer and coach• Consultant In ...• the Netherlands• or Switzerland I am a ...• Facilitator of co-creative workshops• CX leader• Connector• Great listener and observer
Listed skills include Customer Experience, Change Management, Customer Journeys, Brand Development, and 3 others.
Current workplace
Barbara Van Duin Ccxp's current company
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16 roles · 10 years
Barbara Van Duin Ccxp work experience
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Customer Experience Advisor, Researcher And Trainer
Current- Customer experience advisor, trainer and coach for a team in operations (250 Fte)- Customer journey trainer and coach enabling all employees to work with journeys- Customer journey researcher and designer on sustainable mobility & entrepreneurship
Sep 2021 - Present
Founder & Senior Consultant
CurrentCo-designing innovations and customer experiences with your customers and employees.Examples of projects and roles: - Customer journey researcher and designer at NieuweStroom- Customer journey trainer and coach at Waternet- Customer journey public charging and service ambition for NKL- E-mobility service designer at Mazda- Innovations manager a.i. at.
2016 - Present
~10 yrs 5 mos
Cxpa Switzerland Boardmember
Current
2016 - Present
~10 yrs 5 mos
Innovation Manager A.I.
- Set up and launched the Humankind innovation approach. - An approach to innovate in co-creation with employees and customers (children). - Developing two new innovative products or services.
Sep 2018 - Feb 2021
Service Design After Sales Journey Electric Mazda Mx-30
Ensuring a splendid first experience for new electric drivers driving a beautifully designed electric crossover Mazda MX-30. Applying the in-Novation service design methods to co-create the best experience with drivers and chainpartners.
Mar 2020 - Jul 2020
Customer Journey Coach
Coaching the customer journey mapping team (6 persons). Responsible for delivering customer journey analysis, solutions and advice for four customer life events: - Starting as an entrepreneur- Ending your business as an entrepreneur- An entrepreneur passes away- Sustainable entrepreneurship (scoping)
May 2019 - Jan 2020
Bringing Electric Driving And Energy Transition Closer To You
Designing and launching the 1st electric driving service of Total in Europ "Vroaming". An innovative and customer oriented package that combines home energy with charging an EV for the cheapest price at home and in public.
Aug 2017 - Jan 2020
Customer Journey Consultant And Trainer
Customer Journey Mapping skills training in one day.
Jun 2017 - Jun 2018
Team Manager Customer Experience A.I.
Team manager Customer Experience team (5fte). - Create and implement innovative Video on Demand and TV concepts. - Develop the customer experience strategy for the new VodafoneZiggo team. - Team coaching and development.
Oct 2016 - Mar 2017
Team Manager Marketing Communications & Customer Journeys
Part of the Management Team energiedirect.nl. Responsible and accountable for customer journeys, brand building, service communications and marketing communications. Winning the SAN Accent for the "Hebben we niet, Hebben we wel" campaign.
Jan 2015 - Jun 2016
Program Manager Customer Centricity
Responsible and accountable for taking the program and team to a next level.- Process redesign; implementing a new onboarding process. - Building a Customer Centric culture.- Introducing Customer Journeys to the organization.- Introducing a new team and role Marketing Communications & Customer Journeys to the organization.
Jun 2013 - Dec 2014
Deputy Head Of Customer Services Department
Deputy Head Customer Service - 250 part-timer staff.Professionalization of the Customer Services resulting in an increase in efficiency and customer satisfaction.
Jun 2010 - Nov 2012
Team Manager Customer Service Team For Private Clients Switzerland
Turned a poorly performing team into a winning team which delivered the desired service experience and achieved sales targets.
Sep 2007 - Feb 2009
Reputation And Program Manager Corporate Social Responsibility Program
Jan 2005 - Aug 2007
Global Brand Strategy And Customer Experience
Part of the global project team. Designing and implementing the new brand architecture, brand identity.
Oct 2001 - Dec 2004
3 education records
Barbara Van Duin Ccxp education
Master In Business Science
Certified Customer Experience Professional (Ccxp)
Customer Experience Professionals Association
Education record
FAQ
Frequently asked questions about Barbara Van Duin Ccxp
Quick answers generated from the profile data available on this page.
What company does Barbara Van Duin Ccxp work for?
Barbara Van Duin Ccxp works for Beeckestijn Business School.
What is Barbara Van Duin Ccxp's role at Beeckestijn Business School?
Barbara Van Duin Ccxp is listed as Lecturer at Beeckestijn Business School.
Where is Barbara Van Duin Ccxp based?
Barbara Van Duin Ccxp is based in Houten, Utrecht, Netherlands while working with Beeckestijn Business School.
What companies has Barbara Van Duin Ccxp worked for?
Barbara Van Duin Ccxp has worked for Beeckestijn Business School, Netherlands Enterprise Agency (Rvo) | Partner In Sustainable Development, In Novation, Customer Experience Professionals Association (Cxpa), and Kinderopvang Humanitas.
How can I contact Barbara Van Duin Ccxp?
You can use AeroLeads to view verified contact signals for Barbara Van Duin Ccxp at Beeckestijn Business School, including work email, phone, and LinkedIn data when available.
What schools did Barbara Van Duin Ccxp attend?
Barbara Van Duin Ccxp holds Master In Business Science from Radboud Universiteit Nijmegen.
What skills is Barbara Van Duin Ccxp known for?
Barbara Van Duin Ccxp is listed with skills including Customer Experience, Change Management, Customer Journeys, Brand Development, Customer Service, Design Thinking, and Scrum Master.
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