Barbara V. Email & Phone Number

Île-De-France, France

Île-De-France, France

• Answering incoming calls about insurance policies and insurance coverage issues• Processing compensation claims• Demonstrating accuracy in processing client policy modifications based on the data given• Keeping track of all customer inquiries and following up to verify that all questions are answered• Handling complaints, presenting appropriate solutions, and following up to ensure that the issue has been resolved• Learning and understanding company insurance products• Providing customers with detailed information about policies and products• Assisting with the on-boarding of new staff membersNotable Attainments:- Successfully created and implemented new procedures- Improved cross-departmental communication

Paris, Île-De-France, France

• Acting as the first point of contact of the company, welcoming and directing visitors as needed• Managing diary and meeting rooms schedules• Assisting in event coordination, both internally and externally• Handling queries and complaints via phone, email and general correspondence• Managing office supplies• Performing ad-hoc administration duties• Receiving and dispatching deliveries and mail• Assisting with the on-boarding of new staff membersNotable Attainments:- Successfully created and implemented new procedures- Improved cross-departmental communication

Dubai, United Arab Emirates

• Provided day-to-day HSE administrative support to the Group HSE Manager• Worked with the HSE teams in different locations to compile accurate weekly and monthly reports• Maintained the company training records of staff HSE training• Assisted with the publication, distribution and logging of all HSE reports, bulletins, safety alerts• Attended HSE meetings and produced minutes of the meetings when required• Maintained all the HSE general office records• Collated and logged all Corrective Action Reports onto the corporate CAR’s system and reported monthly• Assisted in the development of HSE presentations and campaigns• Ensured all work was conducted in full compliance with the companies HSE policy, procedures and safety management system• Participated in HSE training as required• Gathered data as directed by the Group HSE Manager to be used to monitor and track HSE standards, programs and goals• Assisted in implementing corrective and preventive actions for non-conformities• Travelled to site locations to conduct site inspections as directed by the HSE Manager• Conducted Risk and COSHH Assessments and discussed findings with relevant staff• Conducted ergonomic assessments for all staff in the Dubai Head Office• Assisted in the development of procedures and processes to ensure compliance with applicable standards requirements and identified best practicesNotable Attainments:- Instrumental in the implementation of the company policies and HSE Management system- Involved in the preparation and delivery of trainings for company employees- Implementation of the company food safety program to all locations- Part of the project team for the construction of two fuel terminals in Southern Iraq and UAE

London Area, United Kingdom

• Responsible for the health and safety of both guests and staff members• Ensured the smooth running of all operations • Handled guests’ complaints• Organized and conducted staff members training sessions, as well as reviews and appraisals• Administrative tasks including rotas, payrolls, holiday requests and stationery ordering• Organised team events and set incentives in order to foster team engagement• Conducted internal audits in order to ensure compliance with company standardsNotable Attainments:- Maintained excellent relations with all the employees and successfully enhanced employee satisfaction, resulting in team turnover reduction- As the appointed New Starter Champion for my site, responsible for the recruitment and training of all the New Starters- Improved guests’ satisfaction scores

London, England Metropolitan Area

• Provided an excellent level of customer service to ensure that each and every guest left satisfied• Reservations making and telephone and e-mail correspondence• Answered guests' queries in a professional and competent manner

London, England Metropolitan Area

• Ensured that the highest level of customer service and food quality were provided at all times• Monitored compliance with company standards and procedures• Administrative tasks, including rotas, holiday requests, food and drinks stock-take and orderingNotable Attainments:- Promoted from F&B Team Member to F&B Team Leader in just 6 months- Recruited, trained and developed the next New Starter Champion and F&B Team Leader- Improved the guests’ satisfaction score for the F&B department- Reduced costs for F&B ordering