Barbara Evers has 25+ years' experience in training and public speaking with an emphasis in Work Force Development and Personal Job Improvement. Her industry experience spans the corporate, non-profit, and government arenas, and she excels in design, development, management, and facilitation of training programs. From intensive Sales Force Automation/Customer Relationship Management (SFA/CRM) training in the pharmaceutical industry to Communication and Leadership skills for entry-level employees to the executive leaders of an organization, Barbara enjoys the rare ability to work in the technical and non-technical sides of training.Barbara holds a Master of Arts in Professional Communication and several professional certifications. Her educational and career pursuits provide a diverse background for her to use in instructional design and in the training arena. She draws from this experience to customize her educational products so that they provide a valuable, interactive experience for everyone.Her areas of expertise include business etiquette, business writing, change management, communications, computer applications, customer service, leadership, MBTI ®, NLP, performance management, negotiation, persuasion, public speaking, rhetoric, SFA/CRM, stress and anger management, supervision, and team building.Barbara is an award-winning author and has been nominated for the prestigious Pushcart Prize. She is actively involved with South Carolina Writers Association and has several published short stories and essays. Certifications:* Myers Briggs Type Indicator®* Development Dimensions International (DDI)* Global Corporate College* Achieve Global* Zig Ziglar