Responsible for the global order management process, including process improvement, configuration and daily issue resolution.• Led the selection and implementation of Datalliance, the new VMI tool replacing APO (SAP’s planning module). Result: Saved over $1,000,000 in implementation costs over SAP’s SNC (SAP’s new VMI tool). Reduced system batch job processing time and simplified the overall VMI process.• Business Process Lead for the development and implementation of a web-based order entry tool for use by brokers and customers. Result: Allowed updates to the application directly saving months of coordination and planning. • Led the Order Capture process in testing the functionality of the first major upgrade since implementing SAP. Result: Minimized risk of business outages by identifying issues and correcting them before moving upgraded functionality to production.• Business Relationship Manager for export, compliance, customer service, logistics, and transportation. Result: Provided solutions and application support for order processing, logistics and transportation.

Responsible for managing customer finished good inventory including turn, promotional and seasonal items. Maintaining mutually agreed upon weeks of supply and service goals while minimizing returns. Also responsible for ongoing problem resolution and issue management to ensure accurate process flow and effective system usage, served as a liaison to the IT department.• Directed the APO 5.0 Upgrade including testing, development, training, and documentation of the new changes; go-live March 2007. Result: Ensured smooth transition to the new upgraded environment.• Executed VMI start-up on APO for major customers. Result: Improved service and inventory turns with the customer, reduced overall returns, improved new item first arrival and promotional item in stocks. Maintained over 97% service level for all accounts.• Trained, supervised, and mentored VMI summer interns in 2005, 2006 & 2007. Result: Full-time positions offered to 3 of the 4 interns.• Worked at SC Johnson an additional 12 years, holding progressively more responsible positions; promoted 5 times.