Managing the agency's creative department, including copywriters, art directors, graphic designers, developers, and other creative professionals. Responsible for developing and maintaining relationships with clients and working with account executives to build creative strategies and campaigns that meet clients' needs and objectives.

Managing the business in the Middle East and Africa markets and building the brand awareness of Bulgari Guest Collection further across the product range. Managing overall post-sales relationship with B2B Bulgari accounts such as Bulgari Hotels and Resorts, Marriott International, Four Seasons Hotels and Resorts, Jumeirah Group, Accor Hotels, Minor Hotels and Shangri-La Hotels and Resorts. Designing an active and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests. Demonstrating Bulgari Eau Parfumée Collection as well as Bulgari history and heritage. Monitoring post-sales customer lifecycle activities including account escalation, renewals, expansion and advocacy. Executing growth plans at key accounts to increase utilization of existing offerings and demand for new offerings. Designing customer onboarding framework to keep pace with global trends of luxury hotel amenities.

Helped to develop and implement a customer care policy for Bulgari Guest Collection and found ways to measure customer satisfaction and improve Bulgari services in United Arab Emirates, Bahrain, Qatar, Oman, Kuwait, Saudi Arabia, Egypt, Iran, Jordan, Lebanon, Turkey, Turkmenistan, Azerbaijan and Seychelles. Set a clear mission and deploy strategies focused towards Bulgari mission and controlled the stock balance, monitored import and export procedures, followed up the registration and documentation, took ownership of customers issues and followed problems through to resolution in the territory.

Represented the organization by interacting with Middle Eastern and Turkic Republics customers and developed new prospects in order to sell the Bulgari Guest Collection. Built-up new portfolio in Saudi Arabia, Kuwait, Jordan, Bahrain and Lebanon and helped to forge the company’s niche as a leader in the luxury goods market by applying new sales strategies. Maintained sales volume, product range and pricing by keeping and considering the supply and demand, changing trends, economic indicators and competitors. Interfaced with executive managers in Dubai, Abu Dhabi, Doha, Kuwait City, Muscat, Manama, Riyadh, Jeddah, Medina, Makkah, Cairo, Alexandria, Sharm El Sheikh, Hurghada, Baku and Beirut.

Coordinated and facilitated Gedik University and Gedik Holding’s relationship with neighboring communities; local, state, and government; the media; and the general public. Developed and implemented strategic PR programs to achieve significant increases in brand awareness of Gedik. Communicated both internally and externally, about the educational and research mission of the university and the holding including the websites and Gedik Report email, as well as through other broadcast and print media. Prepared regular reports to the Rectorate and managed the Public Relations team.

Coordinated the activities to improve the image and brand awareness of Paristanbul and managed internal communications. Developed and effectively managed the external sources to be utilized by the company. Improved and further enhanced the company’s international reputation by collaborating with global branding magazines, websites, newsletters, newspapers and exhibitions. Identified and took advantage of emerging Digital and Social Media Technologies, such as LinkedIn and Facebook.

Fueled international sales growth by 15% in 1 year and ignited sales from one operation from $17M to $19.5M. Built-up product portfolio from 16 to 30 and helped to forge the company’s niche as a leader in the automation market by applying new sales strategies and helping to identify new products. Interfaced with different level of managers from Mercedes Benz, Volkswagen Group, Caterpillar, Nissan, Toyota, Peugeot, Scania, Man and Fiat. Represented the Institute at international automation fairs in Germany and France.