Barb Blauw Email & Phone Number

Overland Park, Kansas, United States

Provide day-to-day leadership and oversight to assigned team members while simultaneously and successfully completing all operational duties with assigned Wealth Managers.Partner with high level Wealth Managers and Financial Planners ensuring all Operations Manager job duties are met.Assist team with client issues.Ensure that critical operational items are escalated appropriately.Provide feedback and conducts one-on-one meetings with team… Show more Provide day-to-day leadership and oversight to assigned team members while simultaneously and successfully completing all operational duties with assigned Wealth Managers.Partner with high level Wealth Managers and Financial Planners ensuring all Operations Manager job duties are met.Assist team with client issues.Ensure that critical operational items are escalated appropriately.Provide feedback and conducts one-on-one meetings with team members.Consistently display strong leadership behaviors and skills.Ensure that there is adequate workflow coverage.Evaluate operational processes for efficiency gains and work with leadership team to implement. Show less

Leawood, Ks

● Lead business operations including the development of projects and objectives, leading project initiatives, coordinating resources ● Attract, recruit, coach and manage direct reports by providing direction, ensuring timely project completion and continued growth and development of the team.● Establish processes, training, short and long-term goals for the operations team(s). ● Provide timely, accurate and complete reports on the operating condition of the Company.● Monitor… Show more ● Lead business operations including the development of projects and objectives, leading project initiatives, coordinating resources ● Attract, recruit, coach and manage direct reports by providing direction, ensuring timely project completion and continued growth and development of the team.● Establish processes, training, short and long-term goals for the operations team(s). ● Provide timely, accurate and complete reports on the operating condition of the Company.● Monitor daily transactional activity to meet and ensure quality and quantity standards● Stay up to date and knowledgeable of market and industry trends, competitors, and all aspects of TSS’s market.● Oversees internal and external audits to insure compliance with established standards Show less

Leawood, Ks

● Provided day-to-day leadership and oversight for team of Operations Managers. Collaborated with Wealth Managers and Planners to manage client accounts; opening, servicing and closing. ● Delivered quality customer service to clients by processing paperwork and distributions.● Resolved account issues and activate or restrict online account access for clients.● Adhered to compliance standards by following regulatory guidelines.

Mission, Ks

● Led 175-person Client Services Department including the Training, Business Process Management and Document Management Teams. ● Built strategic relationships with W&R leaders, vendors and internal client partners.● Successfully applied strategic initiatives across business units.● Implemented system enhancements that increased efficiencies and quality levels.● Contributed to managing departmental budget.● Established first team of training coordinators

Leawood, Ks

• Member of leadership team that designed strategy and company growth plans.• Managed Wealth Management and Retirement Plan Services client focused teams. • Execution and oversight of on boarding outside firms.• Ensured teams were compliant with broker/dealer and RIA policies and procedures.• Developed materials for quarterly departmental meetings and annual planning session.• Identified and implemented operational and system improvements

Leawood, Ks

• Designed strategic plans, set and administered budgets, and improved processes. • Acted as company contact for Charles Schwab and Tamarac.• Developed training materials and on boarded new advisors.• Eliminated inefficiencies and ensured an excellent customer experience.• Directed back office operations; Client Account Services, training and trading support for 125 TMFS offices.• Created national advisor satisfaction survey to improve levels of customer… Show more • Designed strategic plans, set and administered budgets, and improved processes. • Acted as company contact for Charles Schwab and Tamarac.• Developed training materials and on boarded new advisors.• Eliminated inefficiencies and ensured an excellent customer experience.• Directed back office operations; Client Account Services, training and trading support for 125 TMFS offices.• Created national advisor satisfaction survey to improve levels of customer service.• Managed personnel actions for a operations department (including hiring, staffing projections, salary and budgeting and performance appraisals). • In charge of three operational systems implementations: o SharePoint workflow management systemo Deployment of web based trading platform resulting in 50% increase in efficiency o Portfolio management system and process• Executed six annual sales meetings for 200+ attendees within budget.• Managed project to outsource printing and mailing of client reports to reduce operational costs.• Established processing and trading deadlines to ensure accuracy and consistency. Show less

Kansas City, Mo

Started as Customer Service Rep, promoted to Training Instructor then promoted to Management eventually moving into the Assistant Director role. • Developed and managed Third Party Services training department, reimbursement team of agreement coordinators and call center management for the Learning Quest Service Team (529 Savings Plan).• Initiated client surveys to measure quality of service. • Worked closely with marketing, finance, and… Show more Started as Customer Service Rep, promoted to Training Instructor then promoted to Management eventually moving into the Assistant Director role. • Developed and managed Third Party Services training department, reimbursement team of agreement coordinators and call center management for the Learning Quest Service Team (529 Savings Plan).• Initiated client surveys to measure quality of service. • Worked closely with marketing, finance, and legal to ensure accuracy of payments. • Directed training department and improved training efficiencies including moving to on-line manuals and creation of training materials.• Ensured compliance with NASD continuing education training requirements. • Coordinated personnel actions including hiring, training, salary budgeting, and performance appraisals.• Implemented electronic interface between American Century and Bank and Trust clients. Show less