Bárbara Bustamante Luria Email & Phone Number

Tulum, Q.R., Mx

Tulum, Quintana Roo, México

Tulum, Qunitana Roo, México

-Supervise and lead teams in key departments such as reception, housekeeping, maintenance and security. - Responsible for carrying out hiring processes to acquire suitable talent. - Coordinate training programs for staff development. - Conduct regular evaluations of the team's performance. - Promote a positive and collaborative work environment. - Weekly Operational Practices. - Creation of processes manuals. - Establish and maintain high service standards to ensure guest satisfaction. - Training the person to effectively address guest concerns and requests. - Ensure that guests feel comfortable and well cared for during their stay. - Monitor housekeeping times and schedules, F&B, maintenance tasks, security and front desk protocols to ensure efficiency in operations for a seamless guest experience. - Periodic inspections of facilities and services to ensure compliance with established quality standards. - Regular schedule of inspections, at least twice a week. - Coordinate training programs for the continuous development of staff and improve service quality. - Prepare staff for a variety of emergency scenarios, including safety protocols and rapid response procedures.

Tulum, Qintana Roo.

In charge of the hotel's weekly programming, on-property and off-property guest experiences, creating new on-site amenities programming for 42 rooms, hotel operations, events, and services program. Maganing groups management on-site experiences for high profile customers.

Tulum, Quintana Roo, México

As a Receptionist/Concierge, I am responsible for greeting and checking in guests for a 42-room establishment, as well as selling experiences, restaurant reservations and off-property experiences. Additionally, I am tasked with creating complex itineraries and logistics related to transportation, both on-site and off-property. I am skilled in navigating Slack to effectively communicate between team members on multiple tasks as well as operating two major hospitality platforms, Expedia and Booking.com, as well Hospitality Clock PMS, Cloudbeds, and Syncro Operating Systems.

Tulum, Quintana Roo, México

For MariaKalani, I developed skills in digital marketing, pre-opening operations, and public relations, to expand the brand's presence in Tulum.As Branding Manager my main task was to create an identity for the brand; developing a product line, logo and appropriate branding strategy. This led me to work closely with the design team to ensure all branding elements are consistent. Along with being responsible for Pre-Opening Operations, my job was to coordinate all aspects of preparing for the opening of a new MariaKalani branch. This included hiring staff, purchasing equipment and supplies, designing the store, and scheduling promotional events.As the brand's Public Relations Manager and Community Manager, my job was to ensure that MariaKalani had an impact in Tulum, forging new relationships and creating new alliances with hotel chains to promote the brand. Likewise, he developed and launched digital marketing plans to boost sales and customer engagement. He carried the branding through all social networks. This included creating engaging content to increase engagement, managing posts, and responding to comments. This allowed me to build close relationships with the audience, ensuring brand loyalty.

Tulum, Quintana Roo, México

•Greet between 20 or 30 visitors per shift upon arrival and direct them to their destination•Check guests in upon arrival and provide any necessary information•Ensure that all guests and visitors feel welcomed and comfortable•Provide assistance to guests throughout their stay•Scheduling appointments and answering any questions•Keep the lobby area organized and tidy•Ensure that guests are provided with towels, robes, and any other necessary items•Provide excellent customer service

Mexico City

• Provided administrative support to Paola, including scheduling appointments, organizing files, and managing daily tasks• Handle customer follow ups and any inquiries• Assisting in creating and updating client profiles, as well as in developing and implementing styling strategies•Coordinating and executing styling sessions• Research current fashion trends• Develop and maintain relationships with clients.• Manage and update the consultant’s social media account