Barbara Cowan Email & Phone Number

• Ability to work with all levels of the organization• Strong client relationship skills, with a successful track record of improving relationships with existing clients.• Served as Project Manager on multiple, concurrent client facing projects relating to Defined Benefits and Defined Contributions Plans• Responsible for weekly project status meetings, executive reporting• Managed and coordinated project direction from analysis to implementation• Known as a 'can-do' project manager with the ability to think outside the box in order to get the project done.• Works well with both a dedicated project team or a cross-functional team• Excels in understanding the business needs; as well as, the technical piece of the project and work as a strong conduit between the teams.

• Led Lean Six Sigma Green Belt Project to evaluate the accuracy, timeliness and thoroughness of requirement documents saving 900 hours/$60,000 per year.. • Managed IS/IT project work as Project Manager for one client including change orders, system upgrades and ongoing support. • Supported multiple clients in a business analyst role researching, analyzing, and documenting plan and/or administration changes including updating requirement documents, test scenarios, test cases, and expected results• Supported major client from a QA test role. Completed several large test initiatives to support the client thorough highly visible system changes. • Mentored new testers on the department’s process and procedures, arranged training on technical tools available and served as point of contact

• Responsible for managing all IS/IT initiatives in support of existing Health and Welfare Clients• Managed Simple to Complex IS/IT project work including change orders, system upgrades, and ongoing support for multiple Health and Welfare clients; as well as, departmental initiatives assigned• Project Lead for Annual Enrollment• Development of IS/IT Change Order estimates and pricing• Managed Client Acceptance Testing working directly with the internal and client teams to ensure all test cases were ready for the client tot perform, documented defects as reported and managed a quick response by the IT support teams• Managed project risk through comprehensive mitigation assessment and planning techniques• Actively managed the work efforts of multiple functional resources through the project plan, established basic scope procedures, and monitored project performance to maintain the quality of services, deliverables and content• Developed and documented contingency plans as needed• Monitored and reported project status tailoring reports to the audience• Initiated and maintained reporting relationships with executives and project stakeholders including team members, peers, managers, external client, vendors, and other affected departments to coordinate efforts across multiple business units and ensured continuous efficient management of projects.• Reviewed deliverables at entrance and exit points within the SDLC model; monitoring the project performance to maintain the quality of services, deliverable and content and verified all SDLC Auditing requirements had been met.• Directed both internal and external resources to achieve business solutions within project guidelines

• Responsible for managing all IT initiatives in support of the company's largest Health&Welfare Client• Led team of 2 developers, and 1 Business Analyst• Direct interaction with client and internal customers• Managed project work from analysis through implementation• Supported client's maintenance, bug fixes and larger implementation projects• Led Annual Enrollment projects for multiple years