Barb Duoos Email & Phone Number

• Managed a team of 24 agents whose responsibilities included booking over $30 million dollars of air travel for meetings and incentive programs and providing exceptional customer service to clients and participants.
• Successfully integrated air and customer service department by designing the project plans and managing the integration of telecommunications, computers, back office requirements, processes, and client requirements.
• Lead the successful transition of complex reservation systems from using Worldspan GDS to Apollo GDS for all airline reservations and accounting.
• Member of “BOB” Team (Best of Both) transition team resulting in a successful integration of 50 employees and 75 major clients.
• Trained team members on Oracle and ERP applications and transferred 75 former accounts to the new systems.
• Streamlined and enhanced the processes for the newly integrated Engagement and Events Process Team, which resulted in cost savings and streamlined inter-departmental processes.

• Successful management of empowered and high performing teams of up to 35 employees, both local and out of state. Teams consisted of both pre and post sale environments. Negotiated and contracted with all major airlines.
• Successfully consolidated air operations surrounding the integration of companines while maintaining the confidence of our clients. Added 20 new programs to the current workload and operated on two different GDS systems.
• Preparation and successful achievement of yearly budgets, goals, and objectives for department and myself.
• Consolidated supplier contracts under same airline agreements to ensure optimal buying power and productivity were achieved.
• Participated in strategic planning sessions for RFIs and RFPs for current and potential new clients.
• Determined staffing needs of the air department and supplemented staff with six high season personnel.

• Responsible for the successful execution of all air transportation related logistics surrounding the operation of incentive and meeting programs.
• Preparation and successful achievement of yearly budgets, goals, and objectives
• Maintained a minimum of 5% yearly gain in productivity.
• Spearheaded and successfully implemented ongoing recruitment programs to hire and train full time and up to 30 high-season personnel yearly.
• Developed and implemented policies and procedures resulting in improved efficiency and productivity for 35-person department.
• Hand selected as member of company Advisory Board and Process Review Team.

I was one of 3 employees when I started at WTI. My responsibilities when I started was to run the office and handle all the air/hotel/car reservations for the corporate accounts. The company's corporate and incentive business grew rapidly and when the time came I moved over to the Incentive business where I managed a team of air agents and negotiated all.