Ryan Barber, Mba Email & Phone Number

Exton, Pennsylvania, United States

• Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests• Consult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenue• Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met• Coordinate implementation and testing of PAC Live configurations• Identify eCommerce operational improvements through Google Analytics data and industry best practices• Create and manage a project plan to implement improvements with the client• Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates• Identify product improvements and advise the Product Management team on business requirements• Participate in cross-departmental meetings to discuss enhancement requests• Stay abreast of industry trends and competitor functionality• Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features• Participate in monitoring of onsales as part of the Onsale Monitoring team to ensure successful consumer experience and to maximize revenue• Consult with the client and the Client Partner to offer recommendations/best practices for onsale preparation• Collaborate with all internal teams involved in the Onsale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources• Compile sales data from other markets, previous similar onsales and details from the client to evaluate expected sales numbers• Provide sales and status updates to management, promoters, and clients

Newark, De

• Coordinate and manage the entire ticket operation for the Athletic Department, which includes season tickets, individual game, student ticketing, and post-season tickets for all ticketed sports and special events• Supervise two full time staff members and various part-time staff members• Develop, implement, and maintain ticket office policies and procedures• Ensure appropriate and effective transparency and communication of operations in all ticket office functions including communications with athletic department leadership and appropriate internal and external auditors• Compile all financial data regarding ticket revenue, game settlements, and audits for all events• Direct and plan all aspects of the athletics ticket operations production calendar to ensure that deadlines are met for each sport’s ticket production and process• Communicate and work in conjunction with other departments on necessary projects/topics regarding ticket sales• Develop and manage customer service and retention strategies, which are designed to improve customer sales retention, deliver consistently positive service to various stakeholders and exceed set goals in annual ticket sales revenue• Assist in the oversight of the CRM software to improve customer satisfaction and help drive revenue• Maintain competence in the use of all functions of the ticketing system• Assist with design, production and distribution of primary marketing publications for all ticketed sports• Ensure the control and distribution of all tickets in accordance with established policies and procedures and NCAA rules and regulations

Richmond, Virginia

• Ticket office operation (Paciolan Ticketing Software)• Supervisor (seasonal staff & two graduate assistants)• Daily settlement• Accounting and reconciliation• Customer service• Season ticket sales• Cross departmental collaboration (marketing, fundraising, IT)• Gift processing for development/fundraising• Plan and execute fundraising initiatives

Bowie, Md

• Customer service• Daily settlement• Accounting and reconciliation• Cross departmental collaboration (marketing campaigns, sales efforts, facilities & operations)• Idea generation• Sales and distribution of tickets• Database management• Supervision and training of season staff and interns

Bowie, Md

• Customer service• Daily settlements• Accounting and reconciliation• Cross departmental collaboration• Idea generation• Database management

Annapolis, Md

• Sports marketing planning• Marketing and promotion• Game presentation• Event marketing

Annapolis, Md

• Camp registration utilizing Paciolan Ticketing System• Order fulfillment for Navy Football• Revenue forecasting for summer camps• Game-day staff (will call, sales, player guest)

Master Of Business Administration - Mba, Business Administration, Management And Operations

Began MBA program while employed at VCU, when I took my job at University of Delaware I was able to complete my MBA and transfer.

Business Administration, Management And Operations

Came to Delaware for a new position and was able to take my remainder MBA courses and transfer them back to VCU to complete my degree

Bachelor Of Science In Marketing, Major: Marketing, Minor: Information Systems

Activities and Societies: American Marketing Association