* Worked closely with leadership teams in management of $1MM O&M and Capital IT/Telecommunications budgets* * Participated in contract negotiations with three International Brotherhood of Electrical Workers (IBEW) Union Locals* * Established and maintained professional relationships and open lines of communication with Business Unit customers to better anticipate and satisfy their needs and address their concerns* Worked closely with IT & Operating Company leadership teams in the management of O&M and Capital IT & Telecommunications budgets for IT & Telecommunications Infrastructure Operations Support, End User Support and Project Management & Implementation within Arkansas & Texas service territory spanning from Eureka Springs, AR to Crockett, TX.* Lead field support team consisting of 10 geographically dispersed IT Telecommunications technicians* * Areas of Technology: - Server & Workstation Computer Systems+ Microsoft Windows Server 2008+ Microsoft Windows XP & Windows 7+ Microsoft Office XP(2002), 2003, 2007, 2010+ Remedy v4.x, v6x, & v7x- LAN/WAN (cabling, routers, switches)- 800MHz Private Radio System- EDACS & SCADA RTU- Microwave & Fiber Transport- POTS, Frame Relay & MPLS Circuits- Vehicle GPS +Mentor BBX & Mentor Streets+Delorme Street AtlasServiceNowWiMaxSARSPeoplesoft Expense and Time ReportingVideo Recording Security at high risk tower sites

In addition to responsibilities as Manager– IT Telecommunications above, with added responsibilities for that time period included participating in AEP Repositioning initiative to optimize the AEP business, remove waste, and lower O&M costs while improving IT services and performance to AEP’s Business Units.

• Lead Packager (Software Packaging and scripting with Wise Package Studio 7)• Software Deployment via LANDesk 8.7, Scripting, Active Directory, and web pages.• Third level support for 18,000 desktops and laptops including all hardware, software, and peripherals.• Create and maintain Sharepoint sites to better support internal customers.• Intranet sites developed with VS.Net 2008• Reports created with several different tools including ASP.net, Excel, Access, Business Objects, etc. and accessing the data from databases for LANDesk, Wise, Remedy, Peoplesoft, Active Directory, etc.• Asset Management• Metrics Tracking• Train other IT employees on software packaging

• Managed a staff of four IT employees and one co-op in this position that reported to the CFO.• Managed vendor relations for hardware, software, and phone purchases and installation.• Development and maintenance of the organization's Windows NT 4.0 network in terms of hardware, software, and security. • Installation and maintenance of organization wide communications (includes three remote locations). • Converted e-mail system from Microsoft Mail to Exchange Server 5.5 and configured web access• Performed extensive review of inter-company communications and various cost-saving improvements resulting in savings in excess of $10,000/year.• Implemented Help Desk Software (Track-It) to streamline troubleshooting• Developed training program to train users on all applications.• Responsible for purchasing of hardware and software as well as license tracking.• Coordinated move of the corporate office including contracting bids for cabling and switches, conversion of phone service from Centrex to PRI, internet connectivity, and move of phone/voice mail system, merging of two networks, move of all workstations, servers, and peripherals. All preparation resulted in a successful move of 400+ workstations and servers to new corporate location in three days, as well as a savings of over $1000 per month on phone costs.• Oversaw day to day PC hardware and software maintenance/troubleshooting including servers, workstations/laptops, faxes, printers, scanners, phones, pagers, voice mail, and modems.• Telecommunications maintenance/troubleshooting.

Primary responsibilities:• Design and development of database applications. Produced seven customer systems from database design to user interface development and training • Reviewed existing 10-year-old contact management system and developed and replaced with customized Access database. Design was to be the model for other car dealerships. Complete development, implementation and user training was completed in a two month period• Produced Professional Credits tracking system for the Mahoning County School District. System was used as prototype for three additional installations. Project was completed in a three month time period.• Designed and developed Human Resources tracking system of employment reviews and appraisals. Project included database design, user interface development, and training of use of the system. Project was completed within one month. Automation replaced inefficient manual filing system.• PC Application User Training• Report Development • Automation

Primary responsibilities:• Novell Network Administration• Access database development• Supervised two full time staff and one high school co-op.• Upgraded existing LANtastic network system to Novell Network Operating System. The network environment increased to 20 users from 3.• Designed database that enabled contact tracking. System automated mailing process and produced management reports• Invoicing• Data Analysis• Spreadsheets• Newsletter production (PageMaker)________________________________________