Barb Hicks

Barb Hicks Email and Phone Number

Experienced Administrator & Customer Service Professional
Barb Hicks's Location
Baden, Pennsylvania, United States, United States
Barb Hicks's Contact Details

Barb Hicks work email

Barb Hicks personal email

n/a

Barb Hicks phone numbers

About Barb Hicks

Barb Hicks is a Experienced Administrator & Customer Service Professional.

Barb Hicks's Current Company Details

Experienced Administrator & Customer Service Professional
Barb Hicks Work Experience Details
  • Corporate Express
    Account Implementation Consultant
    Corporate Express Mar 2000 - Dec 2008
    • Consolidated the customer care teams from eight to three to increase call handling by 25%. • Implemented ISO processes and audited the processes of other departments. • Developed instructional guides for customer service/care outlining customer requirements for order processing and special requests.• Designed training programs for the company software tailored to the needs of customer service/care, sales and warehouse.• Participated in several cross-function teams to streamline account setup, routing, delivery and duplication of sales reports.• Project Manager for the transfer of customer information to the central facility in Colorado. Project completed on time.• Designed reports for monitoring customer care activities including calls handled and average talk time. Improved call processing by reducing wait time to less than 30 seconds.
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  • Hankison International
    Customer Information Services Manager
    Hankison International Oct 1994 - Mar 2000
    • Initiated the installation of an automatic call distribution system (Axxess), which improved call answer rate by 55%.• Facilitated teams to develop ISO 9000 procedures. Company certified on first audit.• Designed market trend reports for sales and manufacturing used to define marketing programs within specific territories.

Barb Hicks Skills

Customer Service Continuous Improvement Management Sales Call Centers Manufacturing Leadership Project Management Team Building Salesforce.com Account Management

Barb Hicks Education Details

Frequently Asked Questions about Barb Hicks

What is Barb Hicks's role at the current company?

Barb Hicks's current role is Experienced Administrator & Customer Service Professional.

What is Barb Hicks's email address?

Barb Hicks's email address is ma****@****zon.net

What is Barb Hicks's direct phone number?

Barb Hicks's direct phone number is +172486*****

What schools did Barb Hicks attend?

Barb Hicks attended Robert Morris University.

What are some of Barb Hicks's interests?

Barb Hicks has interest in Auditing, Process Development, Iso, Training.

What skills is Barb Hicks known for?

Barb Hicks has skills like Customer Service, Continuous Improvement, Management, Sales, Call Centers, Manufacturing, Leadership, Project Management, Team Building, Salesforce.com, Account Management.

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