John Barbieri | Customer Experience Management ⌨ johnb56@optonline.net ☎ 201-317-7861My expertise is getting fragmented organizations back on track through managing all aspects of the customer experience from the inside out. By ensuring operational excellence through mapping out the steps required for total success, I generate high levels of customer engagement and satisfaction by taking ownership of the customer relations road map – ultimately providing a stabilizing influence during periods of organizational change.As a global VP of operations and customer care, my priority is to transform growing teams into A-level employees while establishing management systems and integrating operational standards company-wide.I firmly believe in emphasizing the importance of consistently delivering differentiated, phenomenal customer service by partnering with internal teams, outsourced partners and sales channels to ensure a positive, consistent experience every time.I’ve always been passionate about leadership development and people management, which has fueled my visionary leadership to achieve continuous growth and maximize efficiencies. ★ EXPERTISE ★ ■ Customer Experience Management■ Customer Escalation Management■ Customer Engagement■ Operational Planning■ Operations Management■ Operational Excellence■ Business Strategy■ Process Improvement Recruiters, hiring managers, and HR specialists, connect with me to gain access to my network!================================LION - LinkedIn Open Networker - Invitations To Connect Welcome!================================