• Manage a strategic customer account in daily activities such as:o Establish and maintain account master recordso Daily communication with customers via phone, email, and web meetings on subjects such as pricing, lead times, product availability, shipping issues, quality issues, and product specifications.o Accurate and timely entry of the customer delivery schedule/ purchase orders.o Process all invoicing in a timely and accurate mannero Work with product development to manage trials for new product launcheso Process and coordinate change controlso Coordinate shipments with the shipping department to ensure on time pick up and delivery of goods.o Maintain confidential account files, document account activity and records, and keep customer profiles up to date.o Maintain customer contact databaseo Update price quotes on a quarterly basis and for new product launches• Update sales revenue versus forecast projection reports • Set MOQ’s (minimum order quantities and analyze that they are being met.• Develop awareness of customer quality issues by participating in corrective action response process• Inventory management and coordination of customer-owned and Tufco-owned materials; arrange for disposition of discontinued raw materials.• Take quarterly inventory of customer owned materials and update customer’s system (SAP) accordingly to ensure that the inventory is accurate.• Maintain the constant flow of product to ensure customers are able to purchase their desired goods.• Work closely with purchasing and scheduling to ensure customer order needs are being met. • Coordinate onsite customer visits, meetings, and conference calls to include PowerPoint presentations.• Communicate the customer’s needs throughout the organization (Be the Voice of the Customer)

Strategic Account Executive -VS-Responsible for managing national account relationships within the Office Building and Foodservice Segments -Facilitate growth within account base by leveraging distributor and end user customer relationships, strategic pricing programs and product solutions spanning multiple categories.-Strategically plan methods to achieve operational goals and targets.

• Direct supervision of 12 agents.• Established standards for selection, promotion and termination of staff.• Monitor agent performance and productivity.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Implemented the PROS pricing system (DO).• Maintain subject matter expertise in pricing policies and PROS pricing system.• Facilitated inter-departmental communication to effectively provide customer support.• Work closely with the Sales Force to ensure pricing contracts are properly implemented.• Strategically plan methods to achieve operational goals and targets.Coaching and mentoring of staff that focuses on strength finding and improving soft skills.• Identified individual development needs and addressed with appropriate training.• Foster an environment that develops subject matter expertise (SME) amongst staff members.• Provided accurate, specific and timely performance feedback to staff.• Encouraged creative thinking, problem solving, and empowerment to improve morale and teamwork.• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.