Barbra Galbraith Email & Phone Number

Delaware, Oh, Us

Columbus, Ohio Area

Oversaw the performance of internal and remote staff, ensuring compliance with established accountingprocesses and proceduresTrained colleagues on process improvements and financial reporting standards to maintain the integrity ofaccounting processes recordsReviewed lien waiver reports to ensure timely submissions of monthly waivers for customer paymentsCollaborated with cross-functional teams to execute financial operations strategies, aligning withorganizational goalsFacilitated monthly staff meetings to review progress, set performance goals, and address key financialmetricsEnsured compliance with organizational policies and alignment with broader financial objectivesLed efforts to resolve challenging payment collection cases by identifying issues and developing strategies foreffective resolution, ensuring adherence to financial procedures and accounts receivable standardsManaged escalation processes for unresolved accounts, them for agency placement and ensured all actionscomplied with internal control standards and organizational policiesWorked with team to reduce DSO to under 52 days for over 15K accountsProvided team strategy to maintain a balance of $75M at 18% under 60 days past dueDeveloped internal controls surrounding the collection process to reduce bad debt write-offsNegotiated payment terms and conditions with customers to maximize cash flow while minimizing financialriskPrepared detailed analyses of account aging report highlighting potential risks or areas of concern

Columbus, Ohio Area

Led a team of 8 data specialists in developing and implementing new processes that streamlined invoicedelivery using the software as a service, improving efficiency by reducing DSO from 60 days to 5 andensuring compliance with financial and accounting standardsDeveloped strategic partnerships with more than 30 customer software portals, enabling seamless invoicingdata exchange that enhanced operational efficiency and ensured accurate financial reporting across systemsDelegated tasks to team members according to individual strengthsWorked closely with upper management to develop strategies for improving operational efficiency within thedepartmentAssessed staff performance regularly, providing feedback and coaching as necessary to improveresults

Columbus, Ohio Area

Supervised a team of 6 collectors, ensuring adherence to financial and collection procedures while drivingperformance to reduce DSO to under 60 days and meet organizational targetsConducted monthly performance reviews, implementing targeted strategies that increased team goalachievementDeveloped strategic partnerships with key customers, by enabling payment terms to meet goals and reduceDSOManaged bond claims for Mechanics Liens, ensuring timely and accurate processing in compliance with legaland financial regulations and improving customer satisfaction through issue resolution and financialcollaborationResolved disputes with customers and profit centers within operational goals of 3-5 days, ensuring timelyresolution of invoice issues while maintaining strong customer relationships and adherence to internal controlproceduresWorked closely with upper management to develop strategies for improving operational efficiency within thedepartmentEncouraged collaboration among team members through positive reinforcement techniques such as praise orrewards programs

Columbus , Ohio

Supervised a team of six collectors.Conducted monthly performance reviews, increasing team goal achievement.Fostered partnerships with key customers, reducing DSO and enhancing satisfaction rates.Manage bond claims for Mechanics Liens.Streamlined training processes, cutting staff onboarding duration and enhancing productivity.Resolved disputes with customers and profit centers to ensure timely resolution of invoices.

Notary Public for the State of Ohio

Abbott Nutrition

Trained Customer Service Organization on use of SAP 4.3 and ECC 6.Coordinated training for all users within Customer Service Abbott Nutrition business unit. Delivered learning solutions that both engage the learner and produce desired outcomes while managing and responding to learner needs.Coordinated and schedule training on an ongoing basis to meet the needs of the organization.Acted as liaison between groups to accomplish organizational goals while respecting the needs and contributions of the teams.Developed a learning management system (LMS) for entire user group over 100 trainees.Acquired efficiencies in several software programs to build and maintain training material.Worked with developers to establish software requirements for website development.

Columbus, Ohio Area

Providing customer service to all internal and external customers. This includes the handling of all direct customer inquiries, processing orders and collection of accounts receivable. Provided direction and coaching for employees as well as assesses training needs of team members. Assisted management with escalated customer issues as well as provide feedback on performance excellence evaluations. Served as a liaison with contracting agencies on performance and timecard validation for contract employees. Worked with team members to assist in achieving and exceeding expectations, as well as individual and department goals. Served as an extension to the management team. Filled in on meetings when the manager is out. Willingly and enthusiastically supported management decisions.

Associate Of Science - As, Business Administration And Management, General

Not Completed, Business Administration And Management, General, 4.0

Coursework in Business Administration