Barbra Muller Email & Phone Number

Longwood, Fl

We are America's largest and fastest growing Window Tinting and Automotive Styling Centers that specialize in tinting, audio/video, security, auto accessories, custom wheels and tires, and auto detailing.Established 1982, Tint World® Automotive Styling Centers offer complete safety, performance upgrades, vehicle wraps, auto accessories, auto detailing and reconditioning services. Our mobile electronics department provide the latest connected car technology products and services that includes everything from basic vehicle upgrades to full blown competition component sound and video systems installations from "Mild to Wild."Tint World® studio style showroom and service installation centers are complete with interactive sound stage product and services displays, offering thousands of top products, services and installations which is the most important part of the our Automotive Styling Centers service operations.We are the leading provider of Automotive, Residential, Commercial and Marine Computerized Window Tinting and Security Film Services. Big savings with our residential tinting installation! Our home solar control window film can curb energy use, thereby reducing your total electrical bill. Solar window film blocks as much as 80% of the sun's heat, and dramatically lower air conditioning costs. Call us to learn about how you can receive cash rebates when you have solar control window film installed.

Orlando, Florida Area

• Directly manage all repair service activities and repair administration staff• Responsible for maintaining service relationships with the company’s largest key accounts both domestically and internationally• Certified Service Center administrator for NAM, EMEA, LAM, and ASPAC; direct point of contact for all service center activity• Responsible for identifying and analyzing key customer service trends while providing weekly reports to partners, sales, and management• Active participant in weekly repair council meetings, identifying areas of cost reduction and striving to improve the overall customer experience• Collaborating with IT, developed a new web portal responsible for managing and expanding an automated express warranty program as well as creating a warranty management database for major accounts• Frequently manage and process extended warranty policies, agreements, and perform independent audits and corrections of warranty policies• Ensure quality standards are met while accurate files, records, and reports are maintained to ISO900X certification requirements• Regularly attend and participate in LEAN Kaizen events, contributing toward the company’s refinement of LEAN Six-Sigma processes, policies, and procedures

Orlando, Florida Area

• Developed and implemented planning and project management processes to ensure the effective coordination and integration of the Martial Arts school’s programs and resources • Established and maintained positive relationships with area school administrators, counselors, teachers, as well as parents, and students• Managed and provided leadership to a staff of five (5) people• Responsible for the development of program goals, daily/weekly/monthly reporting and performance metrics

Melbourne, Florida Area

• Coordinated property showing appointments and meetings with potential buyers• Cultivated customer relationships while maintaining detailed files and reports for each buyer/transaction• Created, edited and reviewed purchase/lease contracts and listing agreements• Advised with escrow companies, lenders, inspectors, and pest control operators to ensure that terms and conditions of purchase/lease agreements were met before closing dates• Responsible for developing e-mail marketing campaigns, online (social media) brand development, designing mailers/flyers, and maintaining the company’s website

Melbourne, Florida Area

• Responsible for managing the company’s day-to-day customer service and account management operations; created, monitored, and maintained project schedules and job/personnel expenses• Direct communications liaison to all customers, general contractors and company vendors• Responsible for handling all accounts payable activities to include auditing invoices, RMA’s, and credits • Actively solicited government bids, as well as tracked and completed bid packages

Melbourne, Florida Area

• Researched, analyzed, and reported on commissions, orders, enrollment to re-order ratios, and all customer service analytics• Responsible for the supervision and scheduling of a staff of sixteen (16) people, while directly managing a busy call center (1,000+ calls per day)• Responsible for training of new hire customer service representatives and on-going staff development• Monitored interaction between staff and callers to ensure quality assurance standards; reviewed call center statistics to measure staff performance and the opportunity for improvement• Effectively interfaced with distributors and across departments to communicate business and technical issues• Assisted in the development, testing, implementation, and training of CRM systems DREAM and ES100