Barbra Muller Email & Phone Number

Longwood, FL

We are America's largest and fastest growing Window Tinting and Automotive Styling Centers that specialize in tinting, audio/video, security, auto accessories, custom wheels and tires, and auto detailing.Established 1982, Tint World® Automotive Styling Centers offer complete safety, performance upgrades, vehicle wraps, auto accessories, auto detailing and.

Orlando, Florida Area

• Directly manage all repair service activities and repair administration staff
• Responsible for maintaining service relationships with the company’s largest key accounts both domestically and internationally
• Certified Service Center administrator for NAM, EMEA, LAM, and ASPAC; direct point of contact for all service center activity
• Responsible for identifying and analyzing key customer service trends while providing weekly reports to partners, sales, and management
• Active participant in weekly repair council meetings, identifying areas of cost reduction and striving to improve the overall customer experience
• Collaborating with IT, developed a new web portal responsible for managing and expanding an automated express warranty program as well as creating a warranty management database for major accounts

Orlando, Florida Area

• Developed and implemented planning and project management processes to ensure the effective coordination and integration of the Martial Arts school’s programs and resources
• Established and maintained positive relationships with area school administrators, counselors, teachers, as well as parents, and students
• Managed and provided leadership to a staff of five (5) people
• Responsible for the development of program goals, daily/weekly/monthly reporting and performance metrics

Melbourne, Florida Area

• Coordinated property showing appointments and meetings with potential buyers
• Cultivated customer relationships while maintaining detailed files and reports for each buyer/transaction
• Created, edited and reviewed purchase/lease contracts and listing agreements
• Advised with escrow companies, lenders, inspectors, and pest control operators to ensure that terms and conditions of purchase/lease agreements were met before closing dates
• Responsible for developing e-mail marketing campaigns, online (social media) brand development, designing mailers/flyers, and maintaining the company’s website

Melbourne, Florida Area

• Responsible for managing the company’s day-to-day customer service and account management operations; created, monitored, and maintained project schedules and job/personnel expenses
• Direct communications liaison to all customers, general contractors and company vendors
• Responsible for handling all accounts payable activities to include auditing invoices, RMA’s, and credits
• Actively solicited government bids, as well as tracked and completed bid packages

Melbourne, Florida Area

• Researched, analyzed, and reported on commissions, orders, enrollment to re-order ratios, and all customer service analytics
• Responsible for the supervision and scheduling of a staff of sixteen (16) people, while directly managing a busy call center (1,000+ calls per day)
• Responsible for training of new hire customer service representatives and on-going staff development
• Monitored interaction between staff and callers to ensure quality assurance standards; reviewed call center statistics to measure staff performance and the opportunity for improvement
• Effectively interfaced with distributors and across departments to communicate business and technical issues
• Assisted in the development, testing, implementation, and training of CRM systems DREAM and ES100