Maintained the project schedule for a 3 year, $35M Outage Management System (OMS) project. Maintained financial information for the project and prepared monthly financial and earned value reports for upper management. Assisted in the preparation of yearly budgets and monthly forecasts.

Supported 6 project managers and one program manager in managing and updating project plans (MS Project, 2010). These project managers and program manager were responsible for modifying all of MassMutual’s Financial and Regulatory Controls systems in order to support the Retirement Services Portfolio MassMutual purchased from The Hartford. These projects had extremely aggressive schedules and required all team members to be dedicated to meeting the deadlines for all deliverables in order to… Show more Supported 6 project managers and one program manager in managing and updating project plans (MS Project, 2010). These project managers and program manager were responsible for modifying all of MassMutual’s Financial and Regulatory Controls systems in order to support the Retirement Services Portfolio MassMutual purchased from The Hartford. These projects had extremely aggressive schedules and required all team members to be dedicated to meeting the deadlines for all deliverables in order to meet the final completion date. To succeed in this fast paced environment, one had to be flexible and willing to adjust work hours to accommodate schedule changes and unforeseen additional work to keep projects on schedule. Show less

Schedule projects (MS project), assist in managing project resources, assist in purchasing hardware and software, prepare documentation (customer and internal), maintain document tracking database, track and follow up on project issues, support project manager in various other activities.

Assist with administrative tasks for nuclear engineers. Review and update technical documents.. Track all documentation and versions for projects. Help with updating project schedules. Support NRC inquiries.

Licensed Life and Health Insurance Agent - Market and sell investment and insurance products to individuals and businesses. Utilize consultative sales approach - understanding the needs of the prospects and recommending solutions. Licensed Life and Health Insurance Agent.

Managed IT projects and technical staff of up to 12 people

Managed cross-departmental, high priority, business critical projects which ensured the effective and redundant 24/7 automated monitoring of complex IT infrastructure and applications. Operated in an intense, deadline-driven environment which required a virtual "zero defect" quality level. Projects at this level required the coordination of multiple internal teams. Managed design and development of redundant contingency environment. Worked closely with IT managers, developers and… Show more Managed cross-departmental, high priority, business critical projects which ensured the effective and redundant 24/7 automated monitoring of complex IT infrastructure and applications. Operated in an intense, deadline-driven environment which required a virtual "zero defect" quality level. Projects at this level required the coordination of multiple internal teams. Managed design and development of redundant contingency environment. Worked closely with IT managers, developers and business managers to control project scope and ensure on-time delivery of high quality product. Developed and managed project schedules. Managed annual multi-million dollar Disaster Recovery projects. Wrote lengthy, detailed plans. Conducted rigorous annual off-site testing. Coordinated the activities of up to 40 teams. Implemented a team SharePoint site, which improved organizational effectiveness through effective content management and enterprise search, accelerating shared business processes, and facilitating improved information-sharing. Included all System Development Life Cycle (SDLC) Project and Production Support documentation. Managed and re-designed site. Trained staff on its use. Assigned Subject Matter Experts to act as team leads in their areas of expertise. Developed Program Office processes and procedures to track new and existing projects for a 23-person team.Managed the change process (Remedy) for the Enterprise Monitoring and Management application. Changes for the new releases and patches for Commercial Off The Shelf (COTS) tools affected 2000+ servers. Show less

Promoted into this role which required high level abilities to manage both people and projects. Directly supervised up to ten professionals and multiple ongoing projects. Managed complex processes and programs, coordinating the replacement/upgrading of enterprise monitoring and management application tools. Evaluated, selected and purchased tools and hardware.Managed integration and customization of new monitoring tools. Managed, led, trained and mentored staff, including… Show more Promoted into this role which required high level abilities to manage both people and projects. Directly supervised up to ten professionals and multiple ongoing projects. Managed complex processes and programs, coordinating the replacement/upgrading of enterprise monitoring and management application tools. Evaluated, selected and purchased tools and hardware.Managed integration and customization of new monitoring tools. Managed, led, trained and mentored staff, including ensuring proper career development. Show less

Managed 24/7 production support and application teams. Upgraded Commercial Off The Shelf (COTS) tools to meet needs of IT and business environments.Managed a team to implement a standardized, enterprise-wide implementation of AutoSys, a tool which improves the availability of critical IT workload processes and schedules. Provided 24/7 support.Designed and implemented a customized Tivoli/AutoSys integration. Composed, published and implemented corporate AutoSys policies, standards… Show more Managed 24/7 production support and application teams. Upgraded Commercial Off The Shelf (COTS) tools to meet needs of IT and business environments.Managed a team to implement a standardized, enterprise-wide implementation of AutoSys, a tool which improves the availability of critical IT workload processes and schedules. Provided 24/7 support.Designed and implemented a customized Tivoli/AutoSys integration. Composed, published and implemented corporate AutoSys policies, standards and procedures. Converted all standalone AutoSys users to the corporate paradigm, and all corporate cron processes to AutoSys, providing a significant enhancement in system functionality across the enterprise. Show less

Monitoring Application Team (Tivoli; Shifted into Information Technology Department for an intensive five month project involving the customization of a major IBM software package which helps an enterprise understand and pro-actively manage the business value of IT infrastructure. Tivoli was purchased to bring a 24/7 monitoring and system management capability to Fannie Mae's complex, multi-site national IT infrastructure. Designed and developed testing requirements for all initial… Show more Monitoring Application Team (Tivoli; Shifted into Information Technology Department for an intensive five month project involving the customization of a major IBM software package which helps an enterprise understand and pro-actively manage the business value of IT infrastructure. Tivoli was purchased to bring a 24/7 monitoring and system management capability to Fannie Mae's complex, multi-site national IT infrastructure. Designed and developed testing requirements for all initial infrastructure monitors. Led the testing effort, and assisted in the production implementation. Designed and implemented an Automated Program Interface to enable a quick, reliable, reusable tool for application support group integration with the monitoring system. Show less

Performed in a multi-functional role supporting assigned business functions, primarily involving the technological aspects of front end "bundling" of loans for sale to financial institutions. Utilized consultative approach - understanding the needs of end users, and working with home office and regional office staff and multiple management levels, communicating needs and coordinating timetables with developers. Collaboratively developed requirements for technological functions to support… Show more Performed in a multi-functional role supporting assigned business functions, primarily involving the technological aspects of front end "bundling" of loans for sale to financial institutions. Utilized consultative approach - understanding the needs of end users, and working with home office and regional office staff and multiple management levels, communicating needs and coordinating timetables with developers. Collaboratively developed requirements for technological functions to support and facilitate business structure. Translated business requirements to system design. Directed technical development staff. Supervised creation of system documentation.Prepared and presented training modules for business users and junior staff members. Show less

Career progressed from purely technical role to team leadership. Supervised and mentored teams of two to six members to complete and implement required system enhancements. Coordinated with business users. Authored Systems Development Life Cycle (SDLC) documents for all projects.

Write and update software for front end systems, collaborate with customers to write requirements, write and maintain technical documentation, develop and provide customer training, troubleshoot software problems, research and resolve software problems, mentor junior staff

Gained initial experience in two increasingly responsible technical roles. Designed, developed, implemented and supported custom modifications to assigned software packages. Analyzed user requests. Performed project estimates. Created and maintained user and technical documentation. Provided 24/7 production support.