Ben Arceneaux, Psm Email & Phone Number

Montreal, Quebec, Ca

Menlo Park, Ca, Us

New Orleans, La, Us

Responsible for the functionality, operational efficiency and the use of customized software which entails providing customer service and support as well as answering questions and resolving problems. Contributed to the analysis, design, development, testing, documentation and implementation of processes and functions.

Boston, Ma, Us

Monitor overall health of system development project to ensure all work products, deliverables and processes adhere to best practices and standards. Also, conduct and provide written project readiness assessments including: phase gate reviews, achievement of critical success factors and compliance with regulatory requirements. As well as, identify and make recommendations to mitigate risks and resolve issues impacting the progress and outcome of the project.

Baton Rouge, La, Us

Develop and establish quality assurance standards and testing measures for the remediation efforts of the federally mandated ICD-10 implementation to Louisiana's MMIS. Responsibilities include ensuring that testing activities allow subsystems to meet system requirements as well as fulfill the requirements set forth by CMS. This entails collaborating with developers and other team members in developing templates to create the necessary test plans and UAT documentation in order to communicate testing progress to management.

Lead Business Analyst/SME responsible for determining and documenting requirements for future phases of large scale imaging and document content management project for the Louisiana Department of Child and Family Services. Meet with officials to determine business requirements for program implementations and recommend policies, procedures, and best practices

Mclean, Virginia, Us

Performed user and business needs analysis, requirements documents and federal report designs. Translated requirements into proper system requirements, identified efficient gains to be generated for MMIS transfer of Louisiana’s current Medicaid system. Areas of concentration included Data Warehouse, Business Intelligence, State Waivers, Rate Settings and Cost Reports.

Lead and facilitated all key interviews and analysis with the Data Architect and Solutions Architect to develop a high level design of a data warehouse/business intelligence system for the Louisiana Department of Revenue. Responsible for the elicitation, documentation and delivery of the overall requirements for the business intelligence solution as well stewardship and functional reports.

Gathered and documented requirements for a .Net platform, web-based electronic medical record for Emergency Department workflow and charting procedures. Also, researched how the software could automate current emergency department workflow and create an instantaneous view of pertinent clinical information, patient flow and historical patient information.

Analyzed, developed and provided guidance to management on the implementation of an immediate and a long term strategic IT solution. Provided general IT process recommendations for the East Baton Rouge Parish school system’s facilities management entity by developing processes and procedures to ensure the successful migration to newer technologies.

Provided project management support to senior leadership regarding implementation of strategic IT solution as IT Business Consultant. Analyzed business processes, and provided documented suggestions for improvements to policies and procedures in the East Baton Rouge Parish School Board facilities management organization.

Reston, Va, Us

Recruited to act as a liaison between the user and developer and to serve the mission-critical function of understanding the specific business needs, determining and documenting accurate requirements and presenting these requirements in a manner that is agreeable, measurable and flexible enough to meet project needs.

Metairie, La, Us

Selected to quickly understand the business processes and challenges of converting from an existing voter registration production system to .NET-based system. Responsible for identifying areas of strengths and weaknesses in business processes as well as documenting work flows and functional specifications.

Recruited to initiate and manage enterprise-wide business system enhancements. Communicated with internal users as well as management and participated in the development and planning of processes to address and solve company business and system needs.• Responsible for the design, configuration, testing and implementation of business system enhancements to the Accounts Payable, Procurement and Subcontracting modules of JD Edwards.• Identified user’s needs for business system improvements and communicated those needs to management and the development team.• Developed technical and functional specifications for system modules and interfaces with third-party software.• Designed complex reports and spreadsheets for both management and end users using SQL.• Provided training and production system support to more than 10,000 users for JD Edwards.

Wholly responsible for daily operations, including staff supervision, purchasing, inventory, budgeting, accounts payable/receivable, customer relations, production, vendor relations as well as maintenance of accounting system.• Built profitable, mutually beneficial relationships with over 40 school districts to repeatedly secure competitive contract wins on new technology jobs.• Negotiated favorable terms with more than 10 vendors that significantly improved buying power and lowered operational costs which resulted in major discounts with suppliers.• Ordered components and monitored production/inventory ($1M+) of computer systems for projects (includes switches, routers, wireless components, computer components, etc.).• Researched and evaluated new computer, wireless and networking components to ensure customers were receiving latest parts and systems.• Oversaw office administration staff of 8 in daily accounting operations (A/P, G/L, A/R and Procurement).

Baton Rouge, La, Us

Administered Windows NT/2000 network of 120+ servers and 50+ workstations. Built, installed and maintained Intel-based servers and configured RAID disk arrays. Configured and installed Cisco equipment.• Served as Project Manager for University telecommunications projects; designed wiring (CAT5/CAT6) layouts for campus buildings, determined necessary equipment, conducted project estimates and scheduling, and coordinated project implementation.• Constructed a computer-based campus-wide training server, providing 35,000 students with access to 700+ online courses.• Upgraded and enhanced efficiency of campus email system, consisting of 30+ servers, for faculty, staff and students of 47,000.• Installed Lotus Notes client software on campus workstations and provided technical support for end users (Application Service Center).• Installed and configured campus network equipment which included Cisco switches and routers and the configuration of VLANS, Trunks and VPNs.

Bachelor Of Science, Accounting

Education record