Tour Director
Current- Organized and coordinated more than 25 successful tours, with an average revenue of over €35,000 net per tour-Managed the logistics of complex tours, with more than 20 unique experiences in 14 countries worldwide-Consistently met and exceeded the company's annual goals. In the past 5 years, I have received more than 300 surveys with an average satisfaction rating of 98% for the tours and 100% for the tour leader-In 3 years, I reached the highest level for a tour manager in two companies. I was selected as one of the top 10 (out of hundreds) in the world and was chosen to select and train new staff in Italy and abroad- Ensured the safety and well-being of more than 500 guests during the past 5 years-Resolved unexpected problems quickly and efficiently, such as rescheduling canceled flights, relocating a group after an earthquake in Indonesia, and replanning a two-day excursion- Built and maintained positive and long-term relationships with more than 30 vendors, agencies, and partners. I have never received a complaint or warning about my attitude- Created and implemented marketing and promotional strategies for tours, creating content on social media platforms such as Instagram, Facebook, and Telegram- Managed budgets of more than €6,000, always meeting deadlines- Created a positive and supportive work environment that encouraged a team of 40+ members to take risks and try new things