Rehmatullah Bardaie Email & Phone Number

United Arab Emirates

Islāmābād, Pakistan

With certifications in Digital Marketing, Ecommerce & Graphic Designing, I assist businesses in digitalisation, presence on different platforms, capitalise on Ecommerce potential & achieve excellence in digital world.

Rawalpindi, Punjab, Pakistan

With over 200+ stores, Al Rafay Mall is a one-stop shop for shopping, entertainment, and dining needs. It is the largest shopping mall in Rawalpindi and one of the largest in the country. It has a wide variety of stores, including international brands, local brands and food outlets. It also has a cinema, a bowling alley and a Fitness Center. Major achievements in my role included:• Introduced loyalty card scheme for clients, engaged event managers to design and arrange events & meal packages, revised food pricing according to the market based on accurate serving & costing, sale increase observed by 25% in Chinese, continental & a multi-cuisine restaurant.• Proactively involved in managing reservations and bookings for both luxury apartment rentals and sales with walk-in & corporate clients.• Increased mall traffic by 10% year-over-year by implementing a new marketing campaign.• Reduced operational costs by 5% by streamlining procedures and automating tasks.• Improved customer satisfaction by 15% by implementing customer loyalty program, a new customer feedback program and promptly resolving customer issues.• Increased tenant sales by 15% by developing and implementing new marketing strategies.• Increased retail sales by 10% year-over-year by developing and implementing a new merchandising strategy.• Reduced retail costs by 5% by negotiating better terms with suppliers.• Helped mall management to secure a new anchor tenant, resulting in a significant increase in revenue.

Karachi, Pakistan

The Forum Mall Karachi is a 7-story mall with a footfall of over 20,000/25,000 customers per day with one of the highest sale turnover ratios. It is one of the most popular malls in Karachi, offering a wide variety of shopping, dining, and entertainment options. • Worked closely with Manager of famous Timeout Restaurant for food costing, event management, staff training, health & safety, hygiene, training, open kitchen design & renovation & HACCP certification.• Increased mall revenue by 10%-12% year-over-year by attracting new tenants, leasing contracts with new brands and corporate clients and optimizing the tenant mix.• Developing a new marketing campaign to increase brand awareness and attract more visitors to the mall, increasing foot traffic by 7%• Improved customer satisfaction by 5% by focusing on customer service, creating a positive shopping experience, and offering relevant amenities and services.• Reduced operational costs by 15% by streamlining processes, negotiating better contracts with suppliers, and investing in energy-efficient technology.• Reduced tenant turnover by 10% by developing a strong relationship with tenants, understanding their needs, and working with them to resolve any issues.

Karachi

Led the E-Commerce division of renowned fashion brands J. Junaid Jamshed & Almirah• Recognized with a performance award for achieving over 300% sales growth (2014-2015).• Orchestrated successful revamp of 2 websites, SEO and SEM optimization, mobile apps (Android & IOS) and seamless integration of payment gateways, TCS and DHL.• Led a team responsible for supply chain & inventory management, content management, graphic design, digital marketing and CS services.

Dallas, Texas, United States

• Sales & Customer Service Expertise: Effectively sold land, home & auto insurances to clients in the USA & Canada, demonstrating strong sales & customer service skills. • Cross-Cultural Communication & Negotiation: Proactively engaged with clients from diverse backgrounds, demonstrating cultural sensitivity & adaptability. Successfully negotiated insurance contracts & resolved customer queries.• International Tax Knowledge & Compliance: Acquired US/Canada tax laws certifications to ensure compliance with international regulations & provide accurate advice to clients.• Call Center Management & Team Leadership: Established a domestic office setup, hiring & training five online consultants. Successfully led & motivated the team to achieve sales targets & maintain high customer satisfaction levels.• echnical Proficiency & Adaptability: Demonstrated proficiency in using various insurance software applications & call center tools to process transactions, manage customer data & track sales performance.• Organizational & Problem-Solving Skills: Effectively managed multiple client accounts, prioritized tasks & met deadlines under pressure. Demonstrated strong problem-solving skills, identifying & resolving customer issues promptly & efficiently.• Communication & Documentation Skills: Maintained clear & concise communication with clients, team members & supervisors. Prepared detailed reports & documentation to maintain records & ensure compliance with company policies & regulations.

Pakistan

• Event Management: Proven ability to plan, organize, and execute events of all sizes and complexities, from small internal meetings, housewarming & birthday parties to large-scale international food & textile promotion events.• Marketing Strategy: Develop and implement effective marketing strategies to promote events and generate interest among target audiences. Utilize various marketing channels, including digital marketing, social media, and traditional advertising.• Budget Management: Effectively manage event budgets to ensure financial viability and maximize return on investment (ROI).• Project Management: Possess strong project management skills to oversee event planning and execution from conception to completion. Collaborating with esteemed international entities such as Forum of Indian Food Importers and Eastyida Intl., accomplished the seamless execution of exhibitions that left a mark on Middle East, East & South Asia.• Vendor Management: Establish and maintain relationships with vendors, negotiate contracts, and ensure vendors meet event requirements. Facilitate the entry of local traders into the global market by strategically orchestrating impactful events and exhibitions. These significant showcases took place in China, as 'World of Foods,' in India, during the 'Fine Food India Fair,' and in the UAE, at the renowned 'Gulf Food Exhibitions.'• Team Leadership: Lead and manage a team of event professionals, providing direction, motivation, and performance feedback.• Communication and Interpersonal Skills: Excellent communication and interpersonal skills to collaborate effectively with clients, colleagues, and vendors.• Creativity and Innovation: Demonstrate creativity and innovation in developing unique and engaging event concepts and marketing campaigns.• Problem-Solving and Adaptability: Ability to identify and solve problems effectively and adapt to changing circumstances and challenges.

Karāchi, Sindh, Pakistan

 Collaborated with international stakeholders like Forum of Indian Food Importers & Eastyida Intl. Exhibitions, in partnership with TDAP, orchestrating successful expos in China, India, UAE, and local venues.

Islāmābād, Pakistan

Led Wilsons Specialty chain of stores operations as Senior Manager Operation, organized brand launch of PalZileri, Rolex and MontBlanc in all three major cities Islamabad, Lahore and Karachi of Pakistan alongside other brands. Organized inaugurations of multiband luxury stores carrying Swiss watch brands like Rolex, Glashutte, Breguet, Hermes and Jewelry like Frey Willey, Piaguet, Swarovski and Italian designer wears like Brunomagli, Palzileri, Canali and Armani and Vertu phones.• Collaborated closely with luxury brand principals to negotiate and finalize brand leasing contracts. Managed the entire process of documentation, overseeing ordering procedures, coordinating logistics, and handling procurement activities to ensure seamless and efficient operations.• Successfully launched the biggest showroom of MontBlanc in South Asia, the first-ever boutique of PalZileri & showroom of Rolex as sole distributors in Pakistan.Expertly managed stock levels and inventory across all stores, ensuring timely replenishments, optimal reordering, and strategic stock shuffling to meet fluctuating demands.• Designing of comprehensive business operations manual and achieving more than 400% growth from equity size 01 Billion PKR to 05 Billion PKR after the successful expansion of outlets in all 3 major cities of Pakistan

Islamabad, Pakistan

• In my dynamic 5-year tenure as an Auditor Sales Tax at Central Board of Revenue under Ministry of Finance, I adeptly undertook comprehensive audits of esteemed multi-national entities and vital governmental institutions.• Audited Shan (Pvt) Ltd, Uch Power (Pvt) Ltd, Oil & Gas Development Corporation of Pakistan (OGDC) and Pakistan Telecommunications (PTCL). Detected 50M PKR in tax evasion.• Skillfully represented cases in tribunal courts on behalf of CBR, leading to successful recovery and revenue deposits in the treasury.

Islāmābād, Pakistan

Managed accounts receivable and payable:• Managed both accounts receivable and payable, including tracking invoices, processing payments, and maintaining accurate records of customer and vendor balances.Inventory Management:• Managed inventory levels, tracking of stock movements and conducted periodic inventory audits to maintain accurate inventory records.Bank Reconciliation:• Bank reconciliations by reconciling bank statements with general ledger accounts, identified, and performed adjustment required for reconciliation.Entry Posting:• Recorded journal entries, prepared financial statements such as balance sheets and income statements and ensured the accuracy and completeness of financial reports.Cash Flow Statement:• Assisted in preparing cash flow statement for the receipts of donations and payments of loans to Afghan Refugees.