Allegiance Global helps companies save money and be more efficient with the goal to increase a company's bottom line.Provides companies from start ups to the Fortune 500 with profitable business solutions including contact center, back office and BPA resourcing supported by my 30 + years as an executive within the global BPO contact center industry. Expert in omnichannel, digital marketing, work at home, integration of social media/internet, lead generation, CEM sales, revenue growth for such leading global outsourcers. I have developed sales processes, built national sales teams, acquired key clients, exceeded personal sales and revenue goals, dramatically increased brand recognition throughout various targeted markets -- and have been the driving force in quickly growing these companies into successful, global corporations. My experience has been both strategic and tactical as a hands on player/coach, industry expert with various sized outsourcers. Particular strengths in understanding the outsourcing model, when and how to integrate into brand strategy. In depth knowledge of seamless omnichannel integration of all channels, and technology, multi cultural marketing, home based agent virtual model, social media,and international markets, with specific experience in Nearshore, LATAM, Europe, Belize, Philippines, Pakistan, India and China.Acquisition and integration of companies and launching new products. I am particularly adept at strengthening client relationships, formulating marketing, sales and business strategies and building sales organizations. I have authored numerous industry articles and have spoken at national and international customer service conference. Member of industry associations, past President of the West Coast Chapter of PACE.Specialties: BPO, BPA, managed services, contact/call centers, outsourcing, sales, marketing, ecommerce, digital demand center, marketing, multi channel, call center technology, internet, social media SaaS .

BairesDev evolves digital transformation into digital acceleration using our tech expertise and cross-industry experience ultimate goal is to create lasting value throughout the entire digital transformation journey.With 5,000+ seasoned engineers in 36 countries, BairesDev provides time zone–aligned services to empower Fortune 500 companies and leading brands. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, BairesDev has been reimagining the tech landscape for over a decade.BairesDev has access to the top 1% of tech talent without a language or time zone barrier so companies can scale quickly, landing senior-level cost effective engineers within 2 weeks.

Part of a community of experts in marketing, sales, product, and technology that works with early stage entrepreneurs through their startup journey.

Good customer experience drives loyalty, and loyalty correlates with increased revenues. Executing a best-in-class customer experience requires skill and dedication. The Customer Experience Certificate Program at the UCI, Division of Continuing Education, will help you develop and hone these skills. Learn to understand the psychological aspect of your customers' experiences to generate deeper insights. Integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. Our CX Certificate program is designed for professionals by industry experts and thought leaders. Classes are self-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately.https://cx.ce.uci.edu/bard-chodera.html

DISTRIBUTOR OF ACTIVEPURE TECHNOLOGYvollara.com/allegianceglobalSO WHAT IS ACTIVEPURE® TECHNOLOGY?ActivePure is based on technology originally developed by NASA. It is proven to reduce up to 99% of surface micro-organisms and dramatically reduce airborne contaminants and allergens in the air.In 2017, ActivePure® Technology was inducted into the Space Technology Hall of Fame by The Space Foundation.HOW ACTIVEPURE® WORKSActivePure has been tested in independent labs and proven to reduce and eliminate viruses, bacteria, mold and fungi on surfaces and in the air.It works by harnessing microscopic oxygen and water molecules in the air that then go through our purification units, which are equipped with an ActivePure honeycomb matrix.While inside the matrix, the molecules are transformed into friendly-yet-powerful oxidizers. As they’re released back into the air, these supercharged ActivePure molecules seek and rapidly destroy contaminants, fungi, mold, and odor-causing bacteria – even ones that try to hide in hard-to-reach places.

At Education at Work, we provide our clients with a unique solution to their customer service needs, while simultaneously creating a full-time talent pipeline for them. We employ college students to staff our centers, working part-time shifts around their classes, to support our clients’ needsThe Education at Work model supports our students with wages, the opportunity to earn up to an additional $5,250 per year in tax-free tuition assistance, and the chance to build soft skills that prepare them to enter the full-time job market. Our student model translates to better business results for our clients through stronger customer experience results and the development of a full-time talent-pipeline of students eager to continue working for our clients post-graduation.

Ozmo for AgentsEMPOWERING AGENTS IN THE CONTACT CENTEROver 75,000 contact center agents enjoy increased confidence and improved performance metrics with the ability to solve any device issue through the use of Ozmo's unrestricted troubleshooting tool.

Officium connect companies with the best in class CX talent. Officium is building a customer experience network of CX Talent that offers thousands of best-in-class service workers on demand.www.officiumlabs.o/talentplace

Responsible for global sales and marketing.Premier BPO was established in 2003. It strives to combine customer needs with technology and people to produce a synergistic blend of customized solutions that produce higher profits, reduced costs, greater customer satisfaction and lasting client relationships.Premier BPO’s business philosophy is inspired by the vision that, “Our customer’s customer is Our Customer”, thus mandating a customer centric service culture, where outsourcing solutions transcend business boundaries, and our customer’s needs and interests are treated above our own.Premier BPO’s team has a very successful history of assisting customers build businesses, reduce costs, improve margins, and increase share of market. The team is credited with building, and operating the world’s largest call center, data entry processing, IT services, and successfully implementing numerous solutions at forty-one processing locations worldwide businesses with Call Centers, IT Support Service and solutions include: Customer Service, Back Office, Medical Billing, Technical Support, Help Desk, Sales and Lead Generation.Premier BPO delivers customized solutions tailored to your needs conceived and implemented through a consultative process.Premier BPO provides an end-to-end process, resulting from the outsourcing solution, is governed by a service contract, which delivers cost savings, enhanced customer satisfaction, metrics, reports, and analytics for their business.Premier BPO has outsourcing facilities in the United States, China, the Philippines, and Pakistan. All of the locations are managed by highly educated and experienced personnel, many of whom were educated and trained in the United States and have contributed towards Premier’s success since its inception.

Allegiance Solutions Group, formerly Chodera Associates is a veteran owned and operated small business.Whether you're a mature Fortune 500 company or a start up, outsourcing has it's hidden risks that go along with the rewards, and most of the time you'll never be aware of them until you step on a mine and it's too late. The damage can be significant. To avoid the "hidden dangers" Allegiance Solutions Group provides the protection via knowledge and advisory services before you make what could be a fatal step.Allegiance has over 30 years experience in the global outsourcing provider industry. What that translates to is we know the good, the bad, and the hidden mines among the outsourcers, because we have been on both sides of the equation and have first hand experiences of what goes on behind closed doors.Omnichannel seamless integration services include,for BPO call center companies,omnichannel integrated solutions, outsourced management and sales growth, for corporations, consulting, contact/call center operations and IT services global sourcing, digital marketing, and social media real time solutions focusing on producing ROI and sales for clients. This is accomplished through a fully vetted network of service and solution providers, the best of the best. This network brings hundreds of years of experience to our clients that would be virtually impossible to duplicate internally. An additional passion of Allegiance is on Impact Sourcing. Impact Sourcing is outsourcing that benefits disadvantaged individuals in low employment areas in the United States. An example is our relationship with the Stride Center in Oakland, California.Allegiance has established relationships with outsourcers, Nearshore, Iowa, India, Pennsylvania, Tennessee, LATAM, Eastern Europe, Philippines).a contact center consulting company, a social media revenue generation company with a totally new solution for Twitter, contact center technology companies. textile manufacurer.

Vertex Business Services is a leading global Customer Management Outsourcing (CMO) and Business Process Outsourcing (BPO) provider.Vertex works with clients as deep practitioners with rock-solid performance, in same side of the table partnerships that are outcomes focused, delivering the electricity of new ideas thru innovation and a customer management point of view.

Contact centers, BPO, outsourcing

contact centers virtual work at home model

contact centers, BPO, global outsourcing

Contact centers, multi channel, BPO, work at home

Full P&L responsibility for Southern California and Arizona operations of shared tenant services offices and business support services