In my current role as the Managing Partner and CEO at MABOR LLC, I am responsible for steering the company through its ongoing journey of growth and innovation in the management consulting sector. My role involves a strategic blend of visionary leadership, operational management, and fostering a culture that aligns with our core values and business objectives.Key Responsibilities:-Continuously developing and refining the company’s strategic plan to ensure alignment with evolving… Show more In my current role as the Managing Partner and CEO at MABOR LLC, I am responsible for steering the company through its ongoing journey of growth and innovation in the management consulting sector. My role involves a strategic blend of visionary leadership, operational management, and fostering a culture that aligns with our core values and business objectives.Key Responsibilities:-Continuously developing and refining the company’s strategic plan to ensure alignment with evolving market trends and business opportunities.- Overseeing the daily operations of the company, ensuring that all departments work synergistically towards common business goals.- Managing the company’s financial strategy, including budgeting, forecasting, and investments, to maintain financial health and support growth initiatives.- Leading a diverse team of professionals, fostering an environment of professional growth, innovation, and alignment with the company’s objectives.- Maintaining strong relationships with clients, investors, business partners, and other stakeholders, representing the company in various capacities to build and sustain a positive brand image.- Ensuring the company adheres to legal standards and internal policies, proactively managing risks to the business. Show less

Overview:In my role as Business Intelligence and Digital Transformation Manager at KFC Kosovo & Macedonia, I spearheaded several critical initiatives to modernize and enhance business operations through digital technology and data analytics. My focus was on implementing solutions that streamlined processes, improved customer engagement, and provided insightful data for strategic decision-making.Key Responsibilities:• Developed and executed a digital transformation strategy… Show more Overview:In my role as Business Intelligence and Digital Transformation Manager at KFC Kosovo & Macedonia, I spearheaded several critical initiatives to modernize and enhance business operations through digital technology and data analytics. My focus was on implementing solutions that streamlined processes, improved customer engagement, and provided insightful data for strategic decision-making.Key Responsibilities:• Developed and executed a digital transformation strategy aligning with business objectives.• Led the deployment of business intelligence tools and systems for enhanced data analysis and reporting.• Managed cross-functional teams to integrate digital solutions into key business processes.• Oversaw project management for digital initiatives, ensuring timely and cost-effective delivery.• Fostered innovation by staying updated with emerging technologies and industry trends.• Collaborated with stakeholders to ensure alignment and support for digital transformation efforts.Key Achievements:1. Successfully implemented a state-of-the-art Kitchen Display System, optimizing kitchen efficiency and order accuracy, leading significant improvements in customer service ratings.2. Self-Service KIOSK Deployment: Pioneered the introduction of customer-facing KIOSKs, enhancing customer experience and reducing order processing time.3. Web Ordering and Delivery System: Launched a comprehensive web ordering and delivery platform, expanding our market reach and increasing online sales revenue.4. New POS System Integration: Oversaw the transition to a new POS system, streamlining sales transactions and inventory management, resulting increase in operational efficiency.5. Successfully expanded the use of BI tools across operations in Kosovo and Macedonia, enabling better data-driven decisions and a increase in regional business insights. Show less

The aim of this assessment is to improve the export readiness of the assessed company, while identifying the overall need for and importance of improving Kosovo private sector’s competitiveness. Priority sectors under ERPA are wood processing, apparel, energy efficiency / renewable energy and ICT. This is one of the three lots of ERPA, and it focuses on Kosovo companies that are already exporting and have an export-increase potential. MDA has undertaken an assessment of strengths and… Show more The aim of this assessment is to improve the export readiness of the assessed company, while identifying the overall need for and importance of improving Kosovo private sector’s competitiveness. Priority sectors under ERPA are wood processing, apparel, energy efficiency / renewable energy and ICT. This is one of the three lots of ERPA, and it focuses on Kosovo companies that are already exporting and have an export-increase potential. MDA has undertaken an assessment of strengths and weaknesses of the assessed company and has identified improvement needs in order to increase its exports. Show less

This training covered the project management cycle including all phases from planning to registration of assets with a focus on contract management, including the following topics:- Contract management cycle- Legal requirements for contract supervision (inspection, supervision, monitoring, modifications, acceptance, asset registration, etc.);- Monitoring contracts;- Practical issues for contract management for supply contracts, works, infrastructure, and construction;-… Show more This training covered the project management cycle including all phases from planning to registration of assets with a focus on contract management, including the following topics:- Contract management cycle- Legal requirements for contract supervision (inspection, supervision, monitoring, modifications, acceptance, asset registration, etc.);- Monitoring contracts;- Practical issues for contract management for supply contracts, works, infrastructure, and construction;- Documents for managing contracts;- Additional services or works (annex contracts): documenting requests for changes, review and approval processes;- Quality management: inspections, supervision (practices, forms, templates, certificates, etc.); and - Financial processes: requests, flow, approval of financial documents, final report, and asset registration Show less

Cross-Border Cooperation Programme - Montenegro – Kosovo (2011 - 2013)Project Title: Revitalisation of local communities for tourism and youth developmentThe aim of the project was to contribute to the socio-economic development of the cross-border area through the promotion of tourism in Junik (KS) and Andrijevica (MNE) municipalities through the improvement of infrastructure and empowerment of youth

The aim of the strategy is its incorporation in the respective departments, through the collection of data necessary for the municipality of Podujevo and transformation of data into relevant information for decision making by the executive Municipal necessary.I have lead the project and worked closely with municipality of Podujeva during data collection process. My duties and responsibilities was to: - Develop questionnaires and Conduct interviews with eleven director of… Show more The aim of the strategy is its incorporation in the respective departments, through the collection of data necessary for the municipality of Podujevo and transformation of data into relevant information for decision making by the executive Municipal necessary.I have lead the project and worked closely with municipality of Podujeva during data collection process. My duties and responsibilities was to: - Develop questionnaires and Conduct interviews with eleven director of directorates - Develop SWOT analyse according telescopic observations based on 7s & PESTEL analyse. - Draft the concept of information web-site www.podujevaonline.net- Draft Local Economic Development Strategy 2016 - 2018 Show less

The main purpose of this research was to assess DTV IPKO package users/HH in order to understand the usage behavior of premium (with sports content) and non-premium (without sports content) users/HH. In addition, the study aims to recognize the range of pricing clients were willing to pay, as well as their bases for deciding a particular package. Lastly, the objective was to trigger the non-premium package (without sports content) holders to switch into premium packages (with sports content)… Show more The main purpose of this research was to assess DTV IPKO package users/HH in order to understand the usage behavior of premium (with sports content) and non-premium (without sports content) users/HH. In addition, the study aims to recognize the range of pricing clients were willing to pay, as well as their bases for deciding a particular package. Lastly, the objective was to trigger the non-premium package (without sports content) holders to switch into premium packages (with sports content) available in the market.I was responsible to: • Develop the research methodology• Develop the questionnaires content • Programming of the questionnaires for Tablet Assisted Personal Interviewing - TAPI• Develop data collection plan• Monitor activities• Quality controlSPSS: • The encoding of data• Creating database in SPSS• Creating multiple variables answers• Data cleaning• Weighing the sample• The creation and transformation of tables and graphs• SPSS Tests (Descriptive, Cross Tabulations, Correlations) Show less

The aim of this project was to asses whether project has achieved planned results.Evaluation met international evaluation principles and standards, through a sound methodology based on the OECD/DAC Criteria for International Development Evaluations and triangulation, by using multiple sources of information to substantiate an assessment. Following the DAC Criteria for evaluation, four main criteria has been observed: 1) Relevance - The extent to which the project is suited to the priorities and… Show more The aim of this project was to asses whether project has achieved planned results.Evaluation met international evaluation principles and standards, through a sound methodology based on the OECD/DAC Criteria for International Development Evaluations and triangulation, by using multiple sources of information to substantiate an assessment. Following the DAC Criteria for evaluation, four main criteria has been observed: 1) Relevance - The extent to which the project is suited to the priorities and policies of the target group, recipient and donor. 2) Effectiveness - A measure of the extent to which the project attained its objectives. 3) Impact - The positive and negative changes produced by the project, directly or indirectly, intended or unintended should be evaluated. 4) Sustainability measures whether the benefits of an activity are likely to continue after donor funding has been withdrawn.I was responsible to organize and coordinate:- 4 Focus Groups- 40 House Inspections- 1 Infrastructure Inspection- 32 F2F Interviews- 405 Questionnaires - Field Work Show less

The study aims to provide detailed information and insight in the current system of public services, identify and to visualize services provided by public administration institutions to citizens, businesses and non-governmental organizations (NGOs). Besides that, the study aims to provide recommendations on how to the service delivery. My duties and responsibilities:• Desk research on laws and administrative orders• Meeting with heads of public institutions(Head of Departments… Show more The study aims to provide detailed information and insight in the current system of public services, identify and to visualize services provided by public administration institutions to citizens, businesses and non-governmental organizations (NGOs). Besides that, the study aims to provide recommendations on how to the service delivery. My duties and responsibilities:• Desk research on laws and administrative orders• Meeting with heads of public institutions(Head of Departments in Ministries, Municipal Directors, Heads of Executive agencies)• Establish a database / list of public services provided to citizens businesses, and NGOs of each targeted institution • Mapping and visualization of services provided to citizens businesses, and NGOs of each targeted institution Project Managing:- Execute the project according to the project plan- Develop forms and records to document project activities- Set up files to ensure that all project information is appropriately documented and secured- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project Show less

The aim of the Project was to enhance capacities of municipal staff and other participants through provision of trainings and dissemination of knowledge. The training program improved the capacities and knowledge of the municipal officers in Dragash/Dragaš and Shtërpcë/Štrpce. In addition, they indirectly improved different aspects of offering services in their municipalities.• Implement the project- Execute the project according to the project plan- Develop forms and records to… Show more The aim of the Project was to enhance capacities of municipal staff and other participants through provision of trainings and dissemination of knowledge. The training program improved the capacities and knowledge of the municipal officers in Dragash/Dragaš and Shtërpcë/Štrpce. In addition, they indirectly improved different aspects of offering services in their municipalities.• Implement the project- Execute the project according to the project plan- Develop forms and records to document project activities- Set up files to ensure that all project information is appropriately documented and secured- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project- Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project- Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards• Control the project- Write reports on the project for management and for funders- Communicate with funders as outlined in funding agreements- Monitor and approve all budgeted project expenditures- Manage all project funds according to established accounting policies and procedures- Ensure that all financial records for the project are up to date• Evaluate the project- Ensure that the project deliverables are on time, within budget and at the required level of quality- Evaluate the outcomes of the project as established during the planning phase Show less

The OECD has been tasked by the European Commission to conduct a comprehensive monitoring of the implementation of SEE2020 through 2014 and 2015, MDA has been selected as country consultant. As a part of MDA I worked as a research associate in this project.Task 1: Conduct research and interviews Produce an assessment of some qualitative indicators in some dimension of the Competitiveness Outlook / SEE2020, for the economy in question. In order to complete this task I conducted… Show more The OECD has been tasked by the European Commission to conduct a comprehensive monitoring of the implementation of SEE2020 through 2014 and 2015, MDA has been selected as country consultant. As a part of MDA I worked as a research associate in this project.Task 1: Conduct research and interviews Produce an assessment of some qualitative indicators in some dimension of the Competitiveness Outlook / SEE2020, for the economy in question. In order to complete this task I conducted extensive research and review existing documents and reports issued by the research centres, international organisations and bi-lateral development and technical assistance agencies. In addition, and most importantly, I have conducted interviews with key stakeholders across the country. I have used alternative sources outside and inside the public sector. Those sources includes the private sector, civil society, academia, international organisations, aid agencies, NGOs, Ministries, Executive Agencies etc. Task 2: Fill in the assessment questionnaireProvide a suggested rating for each of the policy indicators, completed by evidence backing the suggested rating, as well as a list of sources, interviewees etc. Show less

The aim of project was to identify the active SMEs and as such brings about a realistic overview of the current condition in Northern Kosovo – namely the Municipality of Mitrovica South and North, Municipalities of Vushtrri/Vučitrn, Skënderaj/Srbica, Zveçan/Zvečan, Leposaviq/Leposavič and Zubin Potok. • Identifying project goals, • Develop research methodology• Develop questionnaires content • Data collection method • Monitor activities• Data analysis (SPSS)• Quality… Show more The aim of project was to identify the active SMEs and as such brings about a realistic overview of the current condition in Northern Kosovo – namely the Municipality of Mitrovica South and North, Municipalities of Vushtrri/Vučitrn, Skënderaj/Srbica, Zveçan/Zvečan, Leposaviq/Leposavič and Zubin Potok. • Identifying project goals, • Develop research methodology• Develop questionnaires content • Data collection method • Monitor activities• Data analysis (SPSS)• Quality controlSPSS: • The design of the questionnaire• The encoding of data• Creating database in SPSS• Creating multiple variables answers• Data cleaning• Weighing the sample• The creation and transformation of tables and graphs• SPSS Tests (Descriptive, Cross Tabulations, Correlations) Show less

The aim of the project was to to evaluate the impact of the component 2 of the WorldBank - Kosovo Youth Development Programme 2 - project and document the short term results of the project through summative evaluation.My duties and responsibilities was to: • Assist with the implementation of the project in accordance with the highest international research standards. • Ensure that the produced data/database is in the proper format.• Prevent errors from entering a… Show more The aim of the project was to to evaluate the impact of the component 2 of the WorldBank - Kosovo Youth Development Programme 2 - project and document the short term results of the project through summative evaluation.My duties and responsibilities was to: • Assist with the implementation of the project in accordance with the highest international research standards. • Ensure that the produced data/database is in the proper format.• Prevent errors from entering a dataset.• Ensure data quality for entered data.• Monitor and maintain data quality throughout the project.• Developing the dataset on SPSS • Manage the team for data entering and data validation.• Conduct a pilot data entry and training the data entry team.• Develop and Manage online survey Show less

The aim of project was to contribute to an increased awareness on irregular migration and to a changed emigration behaviour of Kosovo citizens. An activity of project was to assess knowledge of Kosovo citizens regarding visa liberalization process. I was responsible for:- Preparing database and sampling methodology;- Preparing, organizing and delivering training for the data collectors;- Monitor the data collection process according to the sampling methodology and verify… Show more The aim of project was to contribute to an increased awareness on irregular migration and to a changed emigration behaviour of Kosovo citizens. An activity of project was to assess knowledge of Kosovo citizens regarding visa liberalization process. I was responsible for:- Preparing database and sampling methodology;- Preparing, organizing and delivering training for the data collectors;- Monitor the data collection process according to the sampling methodology and verify the completeness and precision of data gathered; - Undertake the tabulation and refining of data collected through the questionnaires;- Process and aggregate data according with the project requests;- Preparing descriptive and analytic report of the survey. Show less

The aim of project was to assess the current situation (nature and score of operations) of the selected business sectors operating in the Economic Region South and provide the following:•An overview of the nature and scope of operations for the producers/service provides in the respective trade sectors, per municipality:- Size and character of the firms- Mapping of inputs- Mapping of outputs- Production capacities and future plans•An overview of the factors determining… Show more The aim of project was to assess the current situation (nature and score of operations) of the selected business sectors operating in the Economic Region South and provide the following:•An overview of the nature and scope of operations for the producers/service provides in the respective trade sectors, per municipality:- Size and character of the firms- Mapping of inputs- Mapping of outputs- Production capacities and future plans•An overview of the factors determining the competitiveness of producers/service providers in the respective trade sectors, per municipality:- Affordability of finance- Cost and ease of acquiring necessary inputs- Human capacity & organizational constraints- Existence of quality assurance and standards mechanisms- Availability of market information- Ease of access to transport/distribution channels, upstream processing industries or end-sale retailers- Investment in marketing efforts- Access to support services• Identification of specific and realistic interventions to address bottleneck factors hampering the competitiveness of the firms within the domestic and export markets-Recommendation of specific and realistic interventions that could be made by (i) local authorities, (ii) development agencies, and/or (iii) firms operating in the trade sectors that strengthen their --competitivenessMy duties on this project was: - Co-working on preparation of sample and methodology-Analyzing surveys and interviews-Collecting and presenting information-Processing statistics - SPSS: • The encoding of data• Creating database in SPSS• Creating multiple variables answers• Data cleaning• Weighing the sample• The creation and transformation of tables and graphs• SPSS Tests (Descriptive, Cross Tabulations, Correlations)-Data analysis-Making recommendations Show less

The aim of this project was to collect data from different public and private companies in relation to the realization of their budget plans for advertising, as well as to identify the media market (i.e. what is the level of advertising in televisions, radios and programme service providers).This research also included the importers of the digital broadcasting equipment, the purpose of which is to understand the level of citizens’ readiness for transition to the perspective of equipment… Show more The aim of this project was to collect data from different public and private companies in relation to the realization of their budget plans for advertising, as well as to identify the media market (i.e. what is the level of advertising in televisions, radios and programme service providers).This research also included the importers of the digital broadcasting equipment, the purpose of which is to understand the level of citizens’ readiness for transition to the perspective of equipment sellers and importers’ awareness level on this equipment and the importance of the digitalization in general.I was responsible for:SPSS: • The design of the questionnaire• The encoding of data• Creating database in SPSS• Data cleaning• Weighing the sample• The creation and transformation of tables and graphs• SPSS Tests (Descriptive, Cross Tabulations, Correlations etc.) Show less