As a General Manager at Envoy Air, I oversee and coordinate the day-to-day operations of a team of airport customer service and operations professionals, leading them to run a safe, efficient, and effective operation. I have spent most of the past 42 years of combined experience in the airline industry, spanning customer service, project, people, and account management. I am passionate about delivering exceptional customer service to American Airlines customers and driving accountability to build a strong and motivated team that exceeds their expectations.My core competencies include travel management, new business prospecting, business analysis, contract negotiation, consultative account management, strategic planning, employee recruitment, training, performance development, union contract dispute resolution, workplace safety investigation, and computer technology. I also have a background in aviation maintenance and photography, which gives me a unique perspective and skill set in my field. I am always ready and willing to mentor and coach others to develop their skills and strengthen teamwork. I am a leader, a communicator, a self-motivated, and a team-oriented professional who is driven to succeed.