Main Duties and responsibilities: Installations, configuration, Support and investigations on the entire network infrastructureLAN and WAN – VOIP and Data lines, Service Provider ticket logging and escalations Desktop Support for users on LAN and Remote support for users in other regions. Attending to calls on Calltrack ticket system. Active Directory maintenance, DHCP, DNS, GPO’s, AD Structure with new OU layoutsand Shares and permissions management. Tailored Logon Scripts to automate a more streamlined experience. Password Resets on AD and Exchange as well as archiving, set up of new mailboxes anddelegating permissions. Support FreePBX software, VOIP, Yealink IP phones, FOP2 (Call Center queueing tool),Phone pins, assisting with call recordings and logs. Managing UniFi wireless network equipment. Maintaining and installing ESET Remote Administrator console, ESET endpoint securityand ESET File Security for Windows server Managing all printer equipment and assisting with contracts with external venders, setupof print boxes, integration with print server and printer automation with GPO’s dedicatedfor specific organization units. Maintenance and support on Exchange 2016 Server, Security Gateway, Firewall andRelay servers. Daily Support for MAC, iOS, Android and Windows devices. Installation and support on VMware ESXi, cloud and physical server environment daily. Support for Yealink VC Conference equipment as well as prepping Zoom meetings andoccasionally using Goto meeting software Setup of the VPN access for all users. Draft New SOP’s or editing older SOP’s for better streamlining of processes and asrequired. Network layout drawings Desktop support – Setting up new laptops and computers. Troubleshooting/Fault findingon old laptops and computers. Preventive maintenance and analyzing the network infrastructure usage and utilization,VOIP and Data lines in all regions.

 Maintaining Ultisales and providing user/printer setup for workstation Ensure Telecommunications fully Operational, PABX, Telc, Fax Line, VOIP Phones, ADSL,Neotel Maintain Exchange Mail for Internal and External users and Support Office 365 Users andaccounts Backing up all Servers and taking off-site backup Maintain Network Infrastructure, ensure availability and application operations Ensure Grid System up to date as per management (Discount Calculations etc.) Monitor Cameras and maintain monitoring system. In-house Desktop Support and remote support Accyss – Setup new employees clocking system Liaise with Suppliers for ordering stock – receive stock and ensure it’s correct as per quotation. Workstation Maintenance and rollout on customer’s request – Also remote support Monthly printer meter readings for 3 rd party supplier and billing Managing Active Directory and User accounts.

ATEC's Key Technology areas are:Fibre to the Home (FTTH) and Fibre to the Business (FTTB) telecommunications networksManaged Security NetworksIP Based Video Surveillance SystemsIntegrated Access Control systemsDriver licence and Finger print based Visitor Management systemTelecommunications Billing SystemsWeb Based Estate Management Systems-Onsite Support – Each site has a dedicated technician to exclusively maintain the Estate's network and to resolve any support matters.Track Record and Reputation – Maintaining satisfied clients has been crucial to ATEC's success and we believe that this reputation has helped us to retain key clients.Relationships with Telkom and Neotel – ATEC’s relationship with these two companies ensures connectivity to client sites for voice and other connectivity services.Furthermore I specialize in;- Electronic equipment installations and support- Inspecting new units for installations and delegating outstanding work to relevant contractor/person etc- Cabling new units, certifying old cables , rebuilding networks- Settings up access points and installing routers- Wireless antenna configurations- Panic button Configurations- Testing DSTV Satellite signals and installing Satellite Dishes and decoders- In the field fiber tests- Building,updating and maintaining site files

ATEC's Key Technology areas are:Fibre to the Home (FTTH) and Fibre to the Business (FTTB) telecommunications networksManaged Security NetworksIP Based Video Surveillance SystemsIntegrated Access Control systemsDriver licence and Finger print based Visitor Management systemTelecommunications Billing SystemsWeb Based Estate Management Systems-Onsite Support – Each site has a dedicated technician to exclusively maintain the Estate's network and to resolve any support matters.Track Record and Reputation – Maintaining satisfied clients has been crucial to ATEC's success and we believe that this reputation has helped us to retain key clients.Relationships with Telkom and Neotel – ATEC’s relationship with these two companies ensures connectivity to client sites for voice and other connectivity services.Furthermore I specialize in;- Electronic equipment installations and support- Inspecting new units for installations and delegating outstanding work to relevant contractor/person etc- Cabling new units, certifying old cables , rebuilding networks- Settings up access points and installing routers- Wireless antenna configurations- Panic button Configurations- Testing DSTV Satellite signals and installing Satellite Dishes and decoders- In the field fiber tests- Building,updating and maintaining site files

- Specializing in Medical EDI services software and practice perfect.- Support Medical practices with software installations, fixes, updates and registrations.- Install/set up MedEDI servers & workstations.- Remote Support.- Sales- Provide training on the medical software

- End user desktop support.- Remote support- Domains & Active directory experience- Hardware replacements.- Installations of Windows OS to Server OS- Troubleshooting various known and unknown problems and implementing solutions- Ability to work well in a team.- I have great memory and knowledge of how software and operating systems work.- Decommissioning Hardware- Configuring and roll out of switches and all other IT related equipment on the different sites.- Microsoft Exchange experience.- Assisting & monitoring of backup devices- Managing file servers and Print servers throughout different sites.- Monitoring and Maintaining servers/switches and related software- Monitoring WAN and LAN connections on and between different sites,- I have strong communications skills and even stronger points is my patience and listening skills.

- Repaired replaced and upgraded desktop hardware and components- Laptops,replaced screens , keyboards , touch-pads , charging blocks and other components.- Troubleshooted known and unknown software errors and corruption.- Repaired or re-installed all sorts of software.- Repaired/Reinstalled the Operating systems: Windows 98,Windows XP, Windows Vista, Windows 7&8- Succeeded in LOTS of Virus, Spyware & Malware removals- Did printer repairs , stripped and replaced some circuit boards or soldered , troubleshooted printer problems , replaced toners, cartridges,fixed paper jams,replaced pick up rollers,scanner units, fuser units and other components. - Some experience with android devices support and now and then worked on apple devices and MAC laptops. - Did call outs to Companies and Private clients at home premises to sort out desktop,laptop,printer or network problems.