Bareng Magaseng Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

• Monitor assigned services, all trouble indicators including system alarms, dashboards, fault reports and action. Action alarms, faults, and log tickets.• Communicate all faults and planned work via the precise channel.• Escalate failures or planned work affecting service accordingly.• Ensure the maintaining of SLA’s.• To maintain SMC support of value added and prepaid products and services within the focus of next generation services and products under tightening cost control and higher focus on non-voice capabilities, handle and resolve all VAS and Prepaid related queries. • Control and administer all Customer Service requests relevant to VAS and PrePaid problems. • VAS = Voicemail, SMS, Wig, Wap, IP. • Integration of operations, IP and telecoms domain. Service driven, customer care, knowledge sharing. • Ensure that 1st line support objectives are actioned to company requirements and 1st line KPIs are met.• Apply ISO9001 quality principles in all operations elements. This includes the review and generation of quality procedures.• Commitment to MTN brand values.

o Creating and implementing Staff development plan - Deploy competency mapping of existing skills to required skills, deploy and control ongoing career path management for all identified personnelo Load requisition for training o Managing Experiential Students (Making sure their P1 & P2 is completed successfully)o Handling monthly technical knowledge share forumo Schedule Training with vendors/suppliers o Liaise with procurement team for quotations & loading new vendors.o Assist Finance Team with invoice and remittance o Collaborate and intermediate between Information Systems and Network group to assist with latest training.o Assist in CTIO/CIO Roadshow projectso Assist engineers with skills developmento Document, complete and produce data reports according for evaluation and tracking for Learning & Development (L&D)

14 Avenue Fairlands

FTTH Support Consultant, MTN Business End User & Data, Johannesburg

14Th Avanue Fairlands

Attended six months job rotational program with Packet Switched Core Operations which entailed the following responsibilities • Understanding how GPRS (General Packet Radio switch)• Being mentored by team members on GPRS networking, day to day task examples:o Apn (Access point name) creationo Apn migration (plan and execute)o Update DNS (Domain Network Server)o Fiber to the home (FTTH) o Have been assisting in checking the state of customers on FTTHo Troubleshooting customer queries for FTTH• Worked on the following platforms Broadband Network Gateway (BNG), Sasn (Service-Aware Support Node) • Assisted in EPG(Evolved Packet Core) upgrades• Assisted in BNG migrations• Assisted in ATP’s (Acceptance Test Plan) FTTH BNG wholesale, On a AAA (Authorization Authentication and Accounting) Worked hand in hand with the Vendors Hauwei,ZTE & Ericson.

14Th Avanue Fairlands

Ccnp Routing Implementing Cisco Ip Routing

Ccnp Troubleshooting & Maintaining Cisco Ip Networks

Itil Foundation, Itil Foundation

National Certificate In Od-Edt Practices, Education Training & Development

Ccna Routing And Switching

Ftth Certificate, Fiber To The Home

A+ Technician

N+ Technician

Information Technology (Programming)

Essential Data Networks