Bari Kokani Email & Phone Number

Dammam, Eastern, Saudi Arabia

As an IT Infrastructure Project Manager, I oversee the strategic implementation of IT infrastructure projects, manage large-scale deployments, upgrades, and migrations, ensure the smooth integration of cloud services and technical components, and maintain project budgets, timelines, and resource allocation.Key Projects Managed: Cloud ERP Transformation and Infrastructure Migration (SANAD)Setup IT Infrastructure for the New Rig Line Command Center (Nabors)

Riyadh, Saudi Arabia

As a Manager in Consulting—Cloud Engineering, I worked on the strategic planning, design, and implementation of cloud transformation projects for our clients. I was skilled at converting technical requirements into business solutions that matched organizational objectives. I supported clients in their business transformation journeys. Key Clients Managed - Neom, SAB Bank, PIF, MOITechnical areas of expertise include Project Management, Cloud Engineering & Transformation, Business Process Management, and Program Management.

Bengaluru Area, India

At IBM, I held the role of Service Integration Leader / Delivery Project Executive (DPE), where I oversaw a diverse set of responsibilities, including Project Management, Cloud Migration, Installation, Troubleshooting, and People Leadership. One of my key contributions was leading a continual technology transformation initiative, strategically aligning it with our business growth goals to drive overall organizational performance.I managed several accounts with an overall FTE of 50+. I provided seamless 360-degree integration of all aspects of service delivery to clients, encompassing all IBM areas of delivery (multi-towers and multi-geography). - Responsible for coordinating global integrated services delivery teams for Account and Client- Manage cost, including annual DOU as appropriate between Delivery and Account Executive- Maintaining the overall health of the account – Operational (including SLAs/SLOs)- Managing Compliance, Financial and Client Satisfaction- Managing the delivery scope for their integrated services teams to their accounts- Primary contact and delivery advocate between SO teams and delivery support organization- Ensure Audit Readiness for Service delivery- Owning the DOU/SOW management to ensure delivery obligations are met - Responsible for providing appropriate client/engagement level status reporting - Providing Quarterly client reviews as required

Bengaluru Area, India

While working as an SDM, I contributed to improving CERS and CSSR for my account and successfully led the escalation and complaint management process. I drove service improvement programs that added value to the client and managed daily Service Delivery operations. I addressed issues and modifications according to contracted SLAs/SLOs. Furthermore, I administered service improvements based on RCAs, trends, and client inputs and ensured that the RCA was found to avoid repeated occurrences. Devised client-specific metrics and measured performance using Process Behavior Analysis (PBA) charts- Acted as SPOC for DPE for the specific area of service delivery- Been the primary point of contact in Engaging all appropriate stakeholders for the resolution of tasks- Achieved 100% Adherence to Escalation & Complaint Management Process- Owning and driving MI management to closure as per India GDC guidelines- Adhere to the Quality Management System (QMS) without exceptions

Bengaluru Area, India

I joined IBM as an SME / Operations Analyst, where I managed the project's BAU activities, resource management, and delivery operations. I also acted as SME and Team Lead for the accounts.Highlights✔Achieved SLA attainment of 99.8% and failed change target of <2% for the year ✔Conducted Transition of new accounts successfully - Maxis Telecom, Celero Solutions & NASCO

Bengaluru Area, India

At Hewlett Packard, I delivered telephone technical support for HP Peripherals and addressed/ resolved hardware- and OS-related queries. I analyzed, resolved, and logged details of technical errors occurring with the systems and hardware used by the customers. I provided troubleshooting services for HP computers and laptops within the standard timeframe and configured and installed LAN, Switches, Printers, Antivirus Software, and Peripheral Devices.- Providing Telephonic Technical support for HP Peripherals- Troubleshoot Hardware and Operating System Related technical queries

Bengaluru Area, India

Starting my career with DELL, I provided telephonic technical support to overseas clients and resolved IT-related issues such as PC-based hardware, OS, Network, and application support. I also configured systems and provided installation and troubleshooting assistance for third-party applications to customers.

B.E, Electronics & Communication

Mba, Human Resource