Barinderjit Singh Email & Phone Number

Kitchener, Ontario, Canada

• Providing technical support to major industry leading brands like Chanel, Salvatore Ferragamo, Michael Kors, Tory Burch etc. for our retailapps.• Creating complex SQL queries to fetch the data for troubleshooting purposes and providing data to the customers.• Hands on working in Linux environment to review logs and fetch the data.• Log the issues, troubleshooting steps and workarounds with all the details in Zendesk ticketing system.• Create JIRA or VSTS for the bugs and feature requests in detail and work closely with development team for a fix.• Review code and make changes to the frontend or backend code and push the changes/hotfix to the staging and production environment inGitLab.• Hands-on Experience with Google Cloud Platform and reviewing logs on the containers for each customer.• Also make sure that all the containers have high availability all the time and monitor them via Datadog, New Relic or Firebase.• Working On-Call on rotational basis to provide 24X7 support for P1 issues.Skill Gained: Tulip Clienteling and Assisted Selling app, Linux, GitLab, SQL, DataDog, NewRelic, Firebase.

Ontario, Canada

• Teach allocated courses in Virtualization and Cloud Computing to students perusing their graduate certificate course.• Contribute to the development, planning and implementation of a high-quality curriculum.• Participate in the evaluation of the semester exams and reporting the progress of the students.• Carry out work within developed structures and plans, being consistent with expectations for students.• Ability to instruct, supervise and facilitate students learning effectively and efficiently.

Ontario, Canada

• Acting as System Administrator for more than 50 cloud customers.• Working closely with Product Managers and Product Support team on improving the product, new installations and escalating bugs• Making changes, update, install new modules and patches on application level by following the proper change management process and logging it in HPSM.• Ensuring all aspects of ITSM/ITIL best practices and methods from analysis, through architecture and design, to planning, implementation, logging issue activity and support.• Taking server snapshots using RunDeck before implementing changes in the server or application.• Resolve technical inquiries from clients on Content Server and Server based issue on their priority.• Prioritize issues, meetings and assist development in allocating the fix version of bugs.• Working on call on rotational basis to provide 24X7 support for P1 and P2 issues.• Hands-on Experience with Google Cloud Platform, creating containers and managing containers with Kubernetes Engine.

Ontario, Canada

• Resolve technical inquiries from clients on Content Server Core and Server issues based on their priority.• Perform integration of Content Server and OpenText Directory Services with supported 3rd party content management software.• Connect with clients via screenshare session to scope out and troubleshoot the issue, gather environmental details and review application logs.• Troubleshoot and debug qualified system issues.• Setup and configure VM’s to carry out scenario-based testing.• Create assignments and work closely other analysts to resolve escalated issues.• Use JIRA to submit feature enhancements and bugs to the development team• Participate in prioritizing meetings and assist development in allocating the fix version of bugs• Log support calls in ITSM and provide update to clients in a timely manner.• Working Closely with Product Manager and Software Engineering team on improving the product and escalating bugs.• Create FAQ’s and Knowledge Base articles to share information with team members

Toronto, Canada Area

• Acquired experience in providing best and accurate support for smart Ecobee thermostat related issues.• Experience in reading logs of the thermostat, online web portal and finding the root cause of the issue.• Acquired knowledge on API integration with thermostat and troubleshooting the related issues.• Assisting in configuration, installation, wiring and wifi related issues of Ecobee thermostats for variety of customers and contractors.• Ability to handle and resolve complicated issues on first call resolution with satisfactory customer feedback• Fully versed in handling tickets with Zendesk.

Canada

• 8 months of experience as a Co-op Technical Support Analyst at Blackberry Care• Completed Embedded System Development Co-op program from Conestoga College• Qualified IT professional, completed Bachelor of Technology in Electronic and Communication Engineering from reputable college • Work well independently and cooperatively with team members • Problem solving skills with high attention to details and alert when engaged in multi-tasking• Effective interpersonal, decision making and time management skills• Highly energetic, customer-oriented, quick grasper, reliable, flexible and passionate for achieving goals

Post Graduation Diploma, Embedded System Developement

Activities and Societies: Volunteer Student Panellist • Linux/Unix, Hardware/Software Design. • Operating Systems Design. • Data.

Bachelor Of Technology (Btech), Electronics And Communications Engineering, 6.30

Activities and Societies: Volunteer • Microprocessor based system design. • Digital communication system. • Micro controller.