Providing API connectivity implementation and support. Mapping various companies to diverse products and APIs. Maintaining CRM records, communicating with teams globally to deliver top quality API connectivity experience for FareHarbor clients.

Office 365 & Sharepoint administration, Windows & Linux server administration and desktop support, mobile devices support, Office 365, Sharepoint and other IT training, network security, data security, hardware troubleshooting, asset management, helpdesk management

Network security, IT support & user training, Office 365 administration, Azure administration, SharePoint administration

Desktop/server/laptop/peripheral testing, refurbishing and recycling, Ubuntu Linux installations

Responsibilities: Managing software/website development tasks аnd remote projects, working with scope statements, processing system security reports, facilitating communication between developers and tech support, Android and web apps testing, documenting processes, maintaining Wiki, following up on miscellaneous issues with RedMine issue tracker, hosting solutions specialist for cloud, virtual (VPS), dedicated servers, remote desktop and server support and distributed telephone systemsAchievements: Introduced an issue tracker (RedMine), implemented solutions for client support (Zopim Chat), got new clients and developers from a freelancing website, provided scope of work documents and delivered a three custom software solutions, provide secure remote access for banking executives and financial software developer resulting in improved uptime

Responsibilities: Linux/Mac/Windows desktop support. Provided Windows, Mac OS X, Ubuntu and Debian Linux server and desktop support in municipal financial service and to the community in general, researched and implemented Open Source solutions for various needs of community (OpenERP, OpenEMR, LimeSurvey, RedMine, Tryton), participated in migration of auroville.org.in to Google Apps and managed Google Apps. Managed team, bookkeeping, budgeting. Planned and executed with the team migration of municipal offices to Ubuntu Linux and other FOSS solutions. Provided tech support for Financial Service and their accounting server with online banking - a production environment. Maintained network security with Cyberoam UTM gateway and managed switches.Achievements: managed relocation of the office closer to essential clients, took over email administration and financial office IT, documented and improved data safety procedures, hired and trained two new system administrators, switched many offices and individuals from Windows to Linux

Responsibilities: Provide IT support (Mac, Windows) for a small office (approx. 20 people)Maintain and update websitesWork with clients to establish new bank accounts and to register companiesAchievements: Switched key users to Mac OS in order to lower IT support overheads, created an automated procedure to speed up email processing of large volumes of emails, improved creation and handling of paperless documents by reducing their size and storage space.

Responsibilities: Government LAN security, telephone system administration, Apple and Windows desktop/server support and user education (in-house and remote)Upgrade and repair hardware, software, plan purchases, estimate expenses and IT budgetAchievements: Implemented a more secure LAN configuration, organised and created more space in the server room, planned for expanding the network into the new building next door, improved data backup procedure, got security certification of the network issued by government security contractor

Responsibilities: Apple/Mac and PC tech support for companies/offices in Bay Area, San FranciscoNetwork deployment and administrationIssue trackingAchievements: Got promoted to handle key clients in San Francisco and Bay Area

Responsibilities: Install and maintain a secure LAN and Wi-Fi and computers on these networks.Handle billing, payments, payroll, permits, plans, customer, employee and vendor callsAchievements: Provided feedback on UI design and QA of a construction estimating system, improved and documented backup procedure, designed and deployed a wireless bridge between shop and main office to cut Internet connection costs, simplified billing/invoicing procedure

Responsibilities: Taught children basic computer skills, including Internet safety, updated Club’s websiteAchievements: Connected all computers (PCs and Macs) to LAN and shared Internet, Established Internet content blocking with a proxy server for children’s safety, organised computer classes