Experience in Technical Team Management, Outsource Service Management, New Business Development, Management of After Sales and Customer Services, Organizational Design and Change Management, B2B and B2C Service Design, Territory Management.In Business Development;• Identifying and evaluating new business opportunities, services and distribution channels for the company• Feasibility analysis for new investment opportunities, following up start up ecosystem in IoT, AI, VR, Big Data Analytics, SaaS and Renewable Energy• Streamlining internal processes and housekeeping system, planning and executing organizational changes• Supporting Energy project development within Erdem GroupIn After Sales and Customer Services;• Managing Technical Service Network and Customer Services department• Budgeting and forecasting and full accountability for aftersales activities• Managing organizational transformation of the department• Aftersales and warranty contract managementIn Telecommunications;• Planning and executing all aftersales activities to improve consumer, operator, retailer and enterprise customers satisfaction,• Optimization of warranty activities and costs to lead the sales costs down, • Identifying customer requirements and market demands, designing and implementing customer care projects accordingly,• Managing contracts and relations with suppliers and partners• Establishing a revenue generating stream in customer service area,• Budgeting, controlling and reporting of warranty costs, • Managing performance of outsourced technical service and customer support operations, • Providing technical support and performing market validation tests for products.