Head of BusStore

Leading After Sales Truck Operations

Responsible from overall Warranty operations of Mercedes Benz Passenger cars, Trucks, Busses, Light Commercial Vehicles.

- Responsible from 83 employees, 30.000 m2 warehouse, all logistics and warehouse operations (inbound - outbound), claim management, spare part quality assurance.- Controlling the investment budget- Responsible from customs bonded warehouse.

- Responsible from 16 employees and 25 million € spare parts inventory. - Order management and logistics management functions were steered to sustain high parts availability with optimum stock. - Dealer network stock management. - Support to all dealers for parts technical issues / problems.

- Responsible from solving Mercedes branded commercial vehicles and busses technical problems, quality and improvements in electrics / electronics- Supporting the authorized Mercedes Benz workshops for complex repairs and clearing out the reason of the damage with the target of reducing warranty costs. - Coordinating the communication between quality / development / production sites and field problems- Regular end customer visits worldwide- Vehicle lifecycle cost project… Show more - Responsible from solving Mercedes branded commercial vehicles and busses technical problems, quality and improvements in electrics / electronics- Supporting the authorized Mercedes Benz workshops for complex repairs and clearing out the reason of the damage with the target of reducing warranty costs. - Coordinating the communication between quality / development / production sites and field problems- Regular end customer visits worldwide- Vehicle lifecycle cost project (TCO)- Global project represantative for After Sales in new vehicle projects Show less

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