Baris Tasmaz Email & Phone Number

Muğla, Türkiye

Muğla, Türkiye

Istanbul, Turkey

• Lead operation teams in providing Infrastructure, OS, Network, Monitoring and Client operations ( Team: 3 Team Managers, 40 Specialists)
• Primary contact for managed services operations
• Perform operational audits of support and maintenance, including daily checks, proactive work, minor fixes, changes and/or upgrades/patches.
• Tracks and reports on migration projects and support SLA metrics and ensures that committed SLAs are met.
• Prepares weekly and monthly status reports and runs the weekly status meeting with relevant stakeholders.
• Provides functional guidance to team managers to resolve moderate and complex problems.

İstanbul, Türkiye

• Key account management in industry FMCG, Energy, Retail, Manufacturing, Automotive
• Multiple customer management of Professional services such as Remote support, Field operations, Application support, Monitoring, Outsourcing.
• Manage IT service delivery processes, SLAs / KPIs and keep an eye toward process improvements to build in efficiencies and automation.
• Manage the IT Operations team either directly or through subordinates. (90+ team members)
• Pre analysis, resource planning, designing the business model according to customer needs, taking an active role in the proposal preparation process in projects and tenders for customer acquisition.
• Creating infrastructure of digital workforce projects and end-to-end management.

Istanbul, Turkey

• IT Service Delivery to 12 Countries (Turkey, China, United States, Russia, Colombia, Netherlands, Switzerland, Norway, Kazakhstan, Uzbekistan etc.)
• Manage the staff of the global service desk, including motivating them, hiring, training, termination, reviews and overall performance evaluations and training
• Delivery of Plant IT Services including project management or execution (e.g. plant migrations, new offices)
• Strive for continuous improvements of the incident management and service request processes as well as the integration of both with other IT operations management processes (problem, change, asset)
• Develop, manage, measure and report on key service-level metrics
• Responsible for managing IT Service Management processes, all associated tools and vendor relationships

Istanbul, Turkey

• Planning, management, support and reporting of the Service Lifecycle of IT Services provided based on the Türk Telekom Service Catalogue
• Management of an 12-person IT team
• Member of Service Management continuous improvement project team, Service Management leadership team and Customer Service management team
• To own and manage the Change Management function; Major Incident Management function and the Problem Management function
• Perform analysis and develops recommendations for continuous improvement opportunities
• Provide regular management reporting on IT activities, business projects and initiatives to the International IT Service Management lead