 Installation, Upgrade and Configuration of SCCM/ Client. Software Package Distribution / Applications deploying via SCCM. Deploying Win10 Feature updates package via Servicing plans. Deploying Operating systems via Task Sequence. Monitoring restricted software & freeware Creating Collections and maintaining the existing architecture Writing Queries for generating reports as per the AMD IT teams. Inventory Management – Hardware & Software Reporting on the success or failure of Application deployments. Remediating the Vulnerabilities (OS/Software Related) which are reported in Qualys Tool. Manage and configure User and Device collections including Creating query-based collections/ Configuring Site Collection Maintenance Windows/ Configuring Power Management Rules Creating Monthly Workstation MS Updates and testing all environment like (TEST, QA and DEV) prior to production environment. SCEP/Windows Defender Virus Definitions, Definition update via Auto Update Rule Configure antimalware policies, Windows Firewall settings, and manage Windows Defender Advanced Threat Protection Manually remediation of Malware/ Virus infected machines Deployment of Definition Updates via package that failed to get auto update via ADR. Manually updating definition that failed to update via ADR and package. Reporting of machine that failed to update via ADR and manual deployment. Reporting of machine that have successfully remediated/ Failed to auto remediate via Virus/Malware infection Creating custom antivirus client policies Adding subnets into respective boundaries group based on Request

 Providing Second level technical support for end users across overseas. Supporting to all desktop and laptop related issues through remote. Coordinating with various teams for hardware and network related issues. Configuring and troubleshooting Microsoft Dynamic CRM. Unlocking account and Reset AD password using AD console. Adding and removing user ID to different groups. Moving user id to different OU.  Enabling Lync access over internet and federation access. Providing dot forward access. Configurations and resolving of Direct access issues.  Configurations and resolving of NAP related issues. Configurations and Troubleshooting of MCAFEE end point encryption. Supporting to Blackberry Email configuration and troubleshooting. Supporting to smart phones (iPhone/Android/Windows) Email configuration and troubleshooting. Supporting to SCCM client configuration. Installing and troubleshooting HP connected backup software

Customer support

Field Engineer