Implemented comprehensive test cases at Edusity to ensure delivery of top-tier software products. Determine and troubleshoot defects expedited issue resolution. Produce detailed bug reports to streamline resolution process. Coordinate with cross-functional teams to achieve shared objectives. Foster collaborative environment through effective communication. Apply detail-oriented approach to continuous improvement. Adapt to new technologies and methodologies in quality assurance. • Achieved 30% reduction in defects by using Selenium, JIRA, and TestRail. • Boosted testing efficiency by 40% with deployment of JAVA based Selenium scripts. • Improved issue resolution efficiency by 25% through strategic use of tools like JIRA and Confluence. • Transitioned from manual testing to 100% POM Automation framework using multiple tools by demonstrating dedication to innovation.

Directed client accounts with focus on ensuring optimal customer satisfaction. Nurtured strong relationships with clients by comprehending their needs and delivering tailored solutions. Facilitated transparent communication between clients and internal teams to ensure smooth project execution. Expanded pivotal accounts through cultivation of strategic relationships. • Elevated annual revenue through implementation of effective upselling and cross-selling strategies. • Augmented portfolio for SAAS logistics by $400K by securing new clients and all key performance indicators. • Accelerated delivery of client projects by consistently surpassing timelines and enhancing overall satisfaction.