Alexis Barker Email & Phone Number

Atlanta, Ga, Us

-Managed 100+ daily calls to resolve account delinquencies and educated customers on payment solutions, consistently exceeding department metrics.-Provide empathetic, solutions-driven service, improving customer satisfaction scores by 20%.Streamline account management processes in collaboration with internal teams, enhancing operational efficiency and reducing service disruptions.-Maintained detailed records in Salesforce, ensuring compliance with company policies.

-Managed patient admissions, discharges, and transfers within the NICU, ensuring accurate and timely documentation, resulting in a 15% reduction in administrative errors.-Coordinated communication between medical staff, nursing teams, and families, facilitating smooth patient care delivery, leading to a 20% improvement in patient satisfaction scores.-Maintained electronic health records (EHR) and patient databases, ensuring confidentiality and compliance with HIPAA regulations, contributing to a 10% increase in audit compliance.-Scheduled appointments, procedures, and tests for NICU patients, optimizing workflow efficiency and resource allocation, reducing patient wait times by 25%.-Assisted with the coordination and support of quality improvement initiatives within the NICU, contributing to a 30% improvement in departmental efficiency.

United States

-Provided dedicated, personalized support to pharmaceutical clients via phone and online portals, ensuring exceptional customer service and achieving a 95% client satisfaction rate.-Conducted thorough investigations, responded to inquiries, and addressed questions regarding medication benefits, coverage, and costs, resolving 90% of issues on the first contact.-Collaborated with healthcare professionals, patients, and stakeholders to resolve medication-related issues, including prior authorizations, appeals, and denials, improving medication access by 20%.Navigated complex insurance processes, including benefit verification, enrollment assistance, and medical necessity documentation, ensuring timely access to medications for eligible patients.-Developed and implemented process improvements that reduced average resolution time by 20%.

Atlanta, Georgia, United States

-Analyzed and improved operational processes for 5+ organizations, resulting in a 20% increase in efficiency and a significant reduction in operational costs.-Established and managed administrative systems, reducing task completion time by 30% and enhancing overall productivity.-Developed and implemented process flows that streamlined operations, resulting in a 25% decrease in resource utilization.-Achieved 110% of sales quota metrics through effective outbound calls and client relationship management, leading to increased revenue and customer retention.-Provided training and support to junior staff, improving team performance and customer service quality.

United States

-Led a team of phlebotomists, overseeing daily operations and optimizing workflow processes, resulting in a 15% increase in donation throughput.-Performed phlebotomy and specimen processing, maintaining quality assessment and ensuring high standards of donor care and safety.-Developed and implemented safety protocols, standard operating procedures, and infection control processes, achieving 95% compliance with quality assurance protocols.-Administered immunizations, venipuncture, urinalysis, and other clinical activities, ensuring accuracy and adherence to best practices.-Conducted regular training sessions for staff on best practices and new protocols, leading to improved compliance and reduced errors.

Atlanta Metropolitan Area

- Managed a team of 15 associates in a fast-paced retail setting, ensuring operational efficiency.- Developed strategies for increasing customer satisfaction and loyalty.- Maintained store operations by enforcing merchandising standards and implementing inventory control systems.- Trained and evaluated employees' performance, promoting a culture of continuous learning.- Increased store sales by 10% through strategic implementation of discount plans.

United States

-Provided logistical support to organizations by analyzing and improving operational processes, resulting in significant efficiency gains.-Created and managed administrative systems, ensuring maximum efficiency and reducing operational costs by 15%.-Developed and optimized process flows to streamline operations, leading to a 25% increase in productivity.-Made outbound calls to accounts to achieve sales quota metrics, contributing to overall business growth and client satisfaction.-Implemented data tracking systems to monitor performance metrics and identify areas for improvement.

Marietta, Georgia

-Assisted in conducting outpatient and diagnostic tests, collected blood samples, and performed routine laboratory maintenance, ensuring accuracy and reliability of results.-Developed quality control processes that improved lab efficiency and compliance with regulatory standards, reducing error rates by 10%.-Trained new personnel in various lab procedures, enhancing team capabilities and knowledge, leading to a 15% improvement in training satisfaction scores.-Coordinated patient care activities, ensuring alignment with established policies and improving patient outcomes.-Collaborated with medical staff to streamline processes, reducing patient wait times by 20% and improving service delivery.

-Served as a key member of the implementation team for Epic Systems software, contributing to a successful go-live.-Provided hands-on support during system rollout, including user training and troubleshooting.-Collaborated closely with stakeholders to customize Epic modules to meet the organization's specific needs.-Conducted system testing and validation to ensure data accuracy and functionality.-Acted as a liaison between end-users and technical support teams to address issues and optimize system performance.-Assisted with post-implementation optimization efforts to enhance workflow efficiency and user satisfaction.-Played a vital role in change management initiatives, helping to facilitate a smooth transition to the new system.-Provided ongoing support and training to end-users to promote adoption and proficiency with Epic software.

Bachelor Of Business Administration - B.A.

Diploma

Diploma Of Education