• Managing logistic networks and ensuring speedy and appropriate responses to customers.• Ensuring smooth flow of operations on a day-to-day basis through on-the-go decision-making with respect to workforce and logistics management.• Coordinate with Warehouse Workers to ensure proper storage and distribution of products and review purchase orders and shipment contents prior to releasing them from our facility• Ensuring standardization of process across the various channel partners and ensuring maximum customer satisfaction through immediate resolution of issues.• Handle all customer queries and complaints raised on social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews etc. - Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.

Work with sales team to identify opportunities for new markets and growth.Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals.Perform up-selling and cross-selling of products to clients.Conduct effective sales presentations for potential customers.Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc.Ensure sales team complies with company policies, procedures and business ethics codes.