Achieved Excellence in Customer Service: Elevated customer satisfaction, ensuring the highest quality of service in serving Voice and SMS customers. Streamlined Internal Operations: Spearheaded a process refinement initiative that reduced operational costs and improved overall efficiency.

Gateway License Acquisition: Spearheaded the Zeta Technologies international gateway license initiative, securing vital licenses that expanded our operational reach. This strategic move opened doors to new markets and added a substantial $5 million in annual revenue.Infrastructure Enhancement: At the helm of the infrastructure and design team, orchestrated critical infrastructure improvements, resulting in significantly improved network reliability. These upgrades led to heightened… Show more Gateway License Acquisition: Spearheaded the Zeta Technologies international gateway license initiative, securing vital licenses that expanded our operational reach. This strategic move opened doors to new markets and added a substantial $5 million in annual revenue.Infrastructure Enhancement: At the helm of the infrastructure and design team, orchestrated critical infrastructure improvements, resulting in significantly improved network reliability. These upgrades led to heightened customer satisfaction and boosted contract renewals, amplifying our market presence.Operational Efficiency: Introduced innovative infrastructure solutions that streamlined operations by enhancing efficiency. This optimization contributed significantly to cost reduction, equating to annual savings of $2 million, bolstering our financial performance and market competitiveness. Show less

Strategic Network Management: Orchestrated routine work planning and network change management, optimizing network availability by 15% through effective organization and prioritization of operations.Process Improvement and Collaboration: Collaborated cross-functionally to refine procedures, devise best practices, and enforce quality metrics, enhancing operational effectiveness.Service Improvement Programs (SIP): Drove Service Improvement Programs (SIP) to execute structural… Show more Strategic Network Management: Orchestrated routine work planning and network change management, optimizing network availability by 15% through effective organization and prioritization of operations.Process Improvement and Collaboration: Collaborated cross-functionally to refine procedures, devise best practices, and enforce quality metrics, enhancing operational effectiveness.Service Improvement Programs (SIP): Drove Service Improvement Programs (SIP) to execute structural improvement and efficiency programs, achieving defined Key Performance Indicators (KPIs). Show less

Infrastructure Management: Monitored and maintained ACMETEL VoIP infrastructure with the help of Zabbix including hardware, applications, and voice traffic, ensuring seamless operation and high performance.Vendor Collaboration and Proposal Development: Collaborated with multiple vendors to create comprehensive Requests for Proposal (RFP) for essential tools such as Session Border Controllers (SBC), testing tools, and Operations Support Systems/Business Support Systems… Show more Infrastructure Management: Monitored and maintained ACMETEL VoIP infrastructure with the help of Zabbix including hardware, applications, and voice traffic, ensuring seamless operation and high performance.Vendor Collaboration and Proposal Development: Collaborated with multiple vendors to create comprehensive Requests for Proposal (RFP) for essential tools such as Session Border Controllers (SBC), testing tools, and Operations Support Systems/Business Support Systems (OSS/BSS).Operational Efficiency Enhancement: Maximized operational efficiency by 50% after implementing Zendesk trouble ticket management system, resulting in streamlined processes and improved task tracking.Team Management and Coaching: Fostered a culture of continuous improvement, resulting in enhanced team performance and productivity, leading to positive business growth and increased customer satisfaction. Show less

Interconnect Optimization: Improved network performance by 30% through the successful design and implementation of a new interconnect form, leading to increased productivity and efficiency.Quality Analysis Expertise: Enhanced service performance by 15% through the utilization of advanced testing platforms like I-Test and Arptel, resulting in a 10% decrease in customer complaints.SIP Packet Management: Effectively added, modified, or deleted SIP/SDP packets to optimize network… Show more Interconnect Optimization: Improved network performance by 30% through the successful design and implementation of a new interconnect form, leading to increased productivity and efficiency.Quality Analysis Expertise: Enhanced service performance by 15% through the utilization of advanced testing platforms like I-Test and Arptel, resulting in a 10% decrease in customer complaints.SIP Packet Management: Effectively added, modified, or deleted SIP/SDP packets to optimize network performance and meet specific client demands, ensuring high-quality service delivery.Ticket Tracking: Maintained a proven record of tracking tickets and issues taken up with Switch Support, ensuring timely resolution and minimal downtime. Show less

Proactive Sales Support: Collaborated with the sales team to troubleshoot commercial issues, resulting in improved vendor and client relationships and increased client satisfaction.Data-Driven Fault Resolution: Improved network fault resolution accuracy by 15% using data analysis, leading to increased customer satisfaction and loyalty.Comprehensive Reporting: Enhanced business visibility by creating three management reports, offering valuable insights into network performance… Show more Proactive Sales Support: Collaborated with the sales team to troubleshoot commercial issues, resulting in improved vendor and client relationships and increased client satisfaction.Data-Driven Fault Resolution: Improved network fault resolution accuracy by 15% using data analysis, leading to increased customer satisfaction and loyalty.Comprehensive Reporting: Enhanced business visibility by creating three management reports, offering valuable insights into network performance for C-level leadership, ultimately supporting informed decision-making and strategic planning.Fault Monitoring and Resolution: Achieved a 20% reduction in fault resolution time by implementing proactive fault monitoring strategies such as Answer Seizure Ratio (ASR), Average call duration (ACD), Average Length of Call (ALOC), Post Dial Delay (PDD), Network Efficiency Ratio (NER), Jitter, Delay, and Packet Loss , leading to improved network performance and client satisfaction.OAMPTR: Delivered consistent five-nine availability alongside OAMPT duties, enhancing network reliability and customer trust.Technical Proficiency: Proficient in working with various platforms, including Digitalk, Nextone, Sippy Soft, VOS, Oculeus, Cataleya and Jerasoft. Show less

Efficient Project Management: Successfully managed large-scale projects, specifically the Mangla Dam Rising Project MDR38, involving 11/4kV Overhead Distribution. Led the project from initial layout design to execution, ensuring all activities aligned with project requirements and industry standards.Quality Control and Compliance: Conducted thorough analysis of engineering drawings for overhead distribution, guaranteeing strict adherence to designs, contractual specifications, and… Show more Efficient Project Management: Successfully managed large-scale projects, specifically the Mangla Dam Rising Project MDR38, involving 11/4kV Overhead Distribution. Led the project from initial layout design to execution, ensuring all activities aligned with project requirements and industry standards.Quality Control and Compliance: Conducted thorough analysis of engineering drawings for overhead distribution, guaranteeing strict adherence to designs, contractual specifications, and relevant standards. Maintained strict quality control protocols during construction activities.Streamlined Reporting and Inspection: Implemented a robust reporting system by compiling daily, weekly, and monthly progress reports, providing comprehensive insights into project advancements. Conducted meticulous inspections of materials, both at supplier locations and manufacturer premises, in alignment with purchase order criteria, ensuring the highest quality standards were met. Show less