Eric Barlow Email & Phone Number

Austin, Texas, Us

Minnetonka, Minnesota, Us

Launched program to modernize the business-critical systems and reduce time to market for new functionality. Drove efforts to increase efficiency of agent facing tools for cost reductions and improve the service provided to customers. Oversaw a truly global team of 300+ employees with resources in more than 20 countries.

Minnetonka, Minnesota, Us

Led product teams that managed booking tools for 10,000 agents plus post booking travel management services like ticketing and pre-trip approval for all transactions. Introduced modern data driven methodologies and organized product road-map around highest value opportunities. Delivered new hotel selling platform that increased the revenue per transaction as well as many other workflow and performance improvements that reduced transaction time.

Seattle, Wa, Us

Led product and technology for all supplier-facing lodging systems while strengthening and building out product management organization. Managed a team of 300 people located in Bellevue, Shenzhen, Montreal, Geneva and London. Drove product strategy and defined roadmap/backlog for the acquisition and management of hotel inventory and content. Used an understanding of the business aided partnership with stakeholders, analytics, measurement and value hypothesis to drive priority and investment strategy.

Seattle, Wa, Us

Led technology (program management, development, test and operations) for all lodging supply systems. Included brand-facing API’s for shopping and booking, pricing engine, inventory and content management services, supplier facing management tools and hotel chain connectivity. Scaled systems through 100x growth in the number room nights shopped per day. Increase was driven by number searches (200M per day) as well as the number of hotels (200K) and products returned per search (25). Grew team from 30 onshore to 150 onshore and 150 offshore over 4 years. Led enterprise-wide effort to completely reinvent the Expedia lodging business model and create industry leading functionality.

Seattle, Wa, Us

Led technology for airline supply systems; drove successful focus on quality, reducing bug debt and monitoring tools. Collaborated with business to develop and obtain funding for Global Ticketing Platform to bring ticketing in-house for significant cost savings. Phased releases capturing simpler use cases in first launch. Implemented connections to low cost carriers driving demand into many key European destinations.

Seattle, Wa, Us

Led program management for supply for all lines of business (air, lodging, car, cruise and travelshops). Focused on depth of detail in specs and comprehensive project management, leading to dramatic increase in quality and predictability. Drove critical efficiency changes to SDLC process and estimation practices; standardized intake and prioritization process.

Seattle, Wa, Us

Led program management for the front and back ends for the Car line of business; led airline search projects. Propelled Expedia Car site from 8th to 2nd place in 12 months and delivered 40% increase in sales.

Us

Led teams for a startup that developed software based VPN solutions including a managed service offering, full client/server applications and a clientless web based product.