Barnabas Everett Email & Phone Number

Canada

• Lead portfolio specific initiatives that drive incremental revenue while keeping a focus on safe and compliant operations and improve operational performance.• Provide leadership to Cargo operations staff to ensure the implementation, maintenance and improvement of standard procedures and processes.• Represent WestJet Cargo as an SME for additional cargo opportunities including expansion, high end commodity enhancements, new business initiatives, integrated solutions, and establish cost reduction.• Direct/participate in cargo initiatives that will often impact multiple departments.• Participate in ongoing employee communication sessions and provide feedback leading to growth. • Direct/participate in cargo initiatives that will often impact multiple departments.• Developed and implemented operating procedures (SOPs) and service level agreements (SLAs) to optimize cargo handling efficiency.• Responsible for conducting regular inspections and audits on the various facility(s) to ensurework progress and services comply with all regulatory requirements for Safety, Security and Dangerous Goods regulations and compliance.Establish the Cargo Operations team’s objective and trained/developed new & existing employees to set up for success.• Led cross-functional teams to achieve business objectives, promoting digitization and innovation.

Winnipeg, Canada Area

• Freighter Operations planning based on the on-hand weights at stations keeping in view the weekly schedule of cargo deposits and trips to communities.• Monitored Freighter on-time performance and ensured minimal delays.• Respond to customer inquiries/concerns regarding freight movement, loss or mishandling of cargo, freight delays, discrepancies, quotes, operational questions related to routing and AC loading limits.

• Developing strategies to maximize revenues within company policies and parameters. Involving tactics such as pricing, availability, distribution channels, interline, codeshare, product specifications, etc. • Sound knowledge and understanding of the demand in the market, competition information and flight management.• Able to come up with strategies as required to correct short-falls, leverage opportunities and adapt to developing trends and changing market conditions. • Good communication skills to guide the team through the implementation of RM strategies and adjustments by coordinating with the Manager, Revenue Management and Manager Pricing to ensure timely and efficient execution. • Manage, in cooperation with Manager, Revenue Management and Manager Pricing, strategic activities that cross markets within the world area. • Liaise with other Market Champions any strategic or tactical actions that require involvement from all world areas. • Develop and maintain market knowledge within area of responsibility particularly with regards to seasonality, competition and other market forces as well as network flows for the different points of sale. • Determine, prioritize, communicate and coordinate marketing levers responses to opportunities and threats in support of expected results or to changing environment conditions. • Develop and maintain communication liaison with Sales, Marketing, Scheduling, other Market Champions, Customer Service.

Dubai, United Arab Emirates

•Ability to lead a team and provide work direction as required.•Ensure standard operating procedures are followed by all members of the team.•Ensure safety and security standards are applied without compromise. •Co-ordinate operational activities with Manager, observe work flow and to assist in the assign / reassign of agents as required to meet customer service performance standards.•Support Customer Service Centre for Operational concerns.•Maintain a daily operation highlight synopsis to provide hand-off for subsequent shifts.•Was nominated by Swiss World Cargo as a Dangerous Goods Coordinator for Gulf, Iran & Pakistan.•Supervised the cargo loading of all Swiss flights from Dubai and ensured all ULD’s were fully optimized.•Managed customer queries, bookings via various channels of communications.•Participated in Telephone sales and other short- term marketing activities.•Good communications with Capacity Management, Pricing, operations teams in Zurich.•Took proactive actions in case of operational constraints and prevented any irregularities.•Assisted the outdoor sales team with rate quotes, capacity situations.•Was responsible for coaching new staff.•Identified and recommended to Manager enhancements and changes to processes and procedures to better support operational and service standards.•Participated and assist in briefings and contribute to decision making pertaining to operational processes and performance.