Barnabas Everett Email & Phone Number

Canada

• Lead portfolio specific initiatives that drive incremental revenue while keeping a focus on safe and compliant operations and improve operational performance.
• Provide leadership to Cargo operations staff to ensure the implementation, maintenance and improvement of standard procedures and processes.
• Represent WestJet Cargo as an SME for additional cargo opportunities including expansion, high end commodity enhancements, new business initiatives, integrated solutions, and establish cost reduction.
• Direct/participate in cargo initiatives that will often impact multiple departments.
• Participate in ongoing employee communication sessions and provide feedback leading to growth.
• Developed and implemented operating procedures (SOPs) and service level agreements (SLAs) to optimize cargo handling efficiency.

Winnipeg, Canada Area

• Freighter Operations planning based on the on-hand weights at stations keeping in view the weekly schedule of cargo deposits and trips to communities.
• Monitored Freighter on-time performance and ensured minimal delays.
• Respond to customer inquiries/concerns regarding freight movement, loss or mishandling of cargo, freight delays, discrepancies, quotes, operational questions related to routing and AC loading limits.

• Developing strategies to maximize revenues within company policies and parameters. Involving tactics such as pricing, availability, distribution channels, interline, codeshare, product specifications, etc.
• Sound knowledge and understanding of the demand in the market, competition information and flight management.
• Able to come up with strategies as required to correct short-falls, leverage opportunities and adapt to developing trends and changing market conditions.
• Good communication skills to guide the team through the implementation of RM strategies and adjustments by coordinating with the Manager, Revenue Management and Manager Pricing to ensure timely and efficient execution.
• Manage, in cooperation with Manager, Revenue Management and Manager Pricing, strategic activities that cross markets within the world area.
• Liaise with other Market Champions any strategic or tactical actions that require involvement from all world areas.

Dubai, United Arab Emirates

• Ability to lead a team and provide work direction as required.
• Ensure standard operating procedures are followed by all members of the team.
• Ensure safety and security standards are applied without compromise.
• Co-ordinate operational activities with Manager, observe work flow and to assist in the assign / reassign of agents as required to meet customer service performance standards.
• Support Customer Service Centre for Operational concerns.
• Maintain a daily operation highlight synopsis to provide hand-off for subsequent shifts.