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Dr. Barnabus M. Roundtree Email & Phone Number
Founder and Principal Advisor
at
BMR Solutions
1 work email found
@microsoft.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder and Principal Advisor
Location
Fairfax Station, Virginia, United States
Who is Dr. Barnabus M. Roundtree? Overview
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Quick answer
Dr. Barnabus M. Roundtree is listed as Founder and Principal Advisor at BMR Solutions, based in Fairfax Station, Virginia, United States. AeroLeads shows a work email signal at microsoft.com and a matched LinkedIn profile for Dr. Barnabus M. Roundtree.
Dr. Barnabus M. Roundtree previously worked as Principal Advisor - Responsibe AI and Delivery Strategy at Bmr Solutions — Applied Advisory For Responsible Ai & Delivery Systems and Sr. Director, Customer Experience at Microsoft. Dr. Barnabus M. Roundtree holds Doctor Of Philosophy - Phd, Organizational Leadership from The Chicago School Of Professional Psychology, Washington Dc.
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Email format at BMR Solutions
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*@microsoft.com
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Profile bio
About Dr. Barnabus M. Roundtree
As a purposeful technical executive with over 25 years in Customer Delivery and Support, I have a proven record of driving operational excellence and delivering innovative, customer-centric solutions that enhance customer experience. My career has equipped me with deep expertise in strategic planning, program development, and Customer Experience Management, allowing me to consistently exceed organizational goals.Throughout my career, I have spearheaded initiatives that resulted in remarkable achievements, such as generating 600% growth in new business and increasing project delivery revenue by 318%. At Microsoft, I transformed team performance, achieving an 89% satisfaction score in just four months and significantly enhancing our migration velocity, directly impacting customer satisfaction, and reducing time-to-value for clients. My leadership in building strong stakeholder relationships and fostering a collaborative team culture has been pivotal in delivering successful outcomes for both clients and our organization.With a solid foundation in Lean/Six Sigma methodologies and a passion for continuous process improvement, I am committed to driving innovation and empowering teams to reach their full potential. Looking forward, I am committed to leveraging my expertise in revenue growth and churn reduction to deliver innovative customer support solutions that consistently exceed organizational and client expectations.I am eager to embrace the opportunities ahead to lead teams in delivering transformative customer support solutions that consistently surpass organizational and client expectations.
Listed skills include Leadership, Diversity And Inclusion, Consulting, Employee Coaching, and 21 others.
Current workplace
Dr. Barnabus M. Roundtree's current company
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Bmr Solutions
Website
AeroLeads page
5 roles
Dr. Barnabus M. Roundtree work experience
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Principal Advisor - Responsibe Ai And Delivery Strategy
Bmr Solutions — Applied Advisory For Responsible Ai & Delivery Systems
Sr. Director, Customer Experience
• Transformational Leadership: Elevated team engagement to an impressive 89% satisfaction rate within four months, displaying my commitment to operational excellence and customer satisfaction. Spearheaded initiatives that cultivated cultural awareness, boosting employee engagement, and driving customer retention rates upward.• Cross-Functional Collaboration: Partnered with multiple teams to enhance Service Health Reviews and Customer Health Reviews, fostering transparency and data-driven decision-making, which improved operational efficiency and customer satisfaction.• Customer Success Metrics: Revamped performance tracking by establishing robust OKRs and KPIs, enhancing customer journey mapping and ensuring strategic alignment with our customer success objectives.• Customer Retention & Client Relationship Management: Achieved a 95% Incident Resolution rate through exceptional leadership and execution. Recognized for simplifying customer processes across both my organization and the broader Customer Experience (CXP) division, leading to enhanced customer support and satisfaction.
Practice Leader
• Business Growth: Achieved a remarkable 600% growth in new business through a strategic account vision, significantly improving client acquisition and elevating customer retention.• Operational Excellence: Led a cross-functional team managing a $300M portfolio, optimizing customer experience and driving operational excellence to achieve a 90% resolution rate for customer cases.• Thought Leadership: Directed a team of 60+ professionals, instilling a culture of continuous improvement that significantly enhanced customer satisfaction metrics and operational efficiency.• Stakeholder Management: Enhanced stakeholder engagement and customer relationships, resulting in a 35% increase in program deliveries and strengthening client trust, directly contributing to the growth of smaller to medium-sized accounts by 471%.• Innovation in Solutions: Developed and executed strategic initiatives that optimized project management methodologies, reduced delivery times, and increasing project throughput.
Sep 2020 - Jan 2023
Director, Delivery Management
• Strategic Delivery: - Managed a portfolio of 50+ projects valued at over $80M, enhancing program delivery efficiency by 35% through refined stakeholder management and communication strategies.• Quality Assurance: Championed quality control processes, ensuring that all projects met or exceeded performance metrics, resulting in enhanced client satisfaction and retention.• Training & Development: Designed and implemented role-specific training programs for over 1,000 team members, enhancing training and development initiatives to align with performance improvement goals.
Jun 2014 - Sep 2020
3 education records
Dr. Barnabus M. Roundtree education
Doctor Of Philosophy - Phd, Organizational Leadership
Master Of Arts - Ma, Organizational Management
Bachelor Of Arts - Ba, Business Administration And Management, General
FAQ
Frequently asked questions about Dr. Barnabus M. Roundtree
Quick answers generated from the profile data available on this page.
What company does Dr. Barnabus M. Roundtree work for?
Dr. Barnabus M. Roundtree works for BMR Solutions.
What is Dr. Barnabus M. Roundtree's role at BMR Solutions?
Dr. Barnabus M. Roundtree is listed as Founder and Principal Advisor at BMR Solutions.
What is Dr. Barnabus M. Roundtree's email address?
AeroLeads has found 1 work email signal at @microsoft.com for Dr. Barnabus M. Roundtree at BMR Solutions.
Where is Dr. Barnabus M. Roundtree based?
Dr. Barnabus M. Roundtree is based in Fairfax Station, Virginia, United States while working with BMR Solutions.
What companies has Dr. Barnabus M. Roundtree worked for?
Dr. Barnabus M. Roundtree has worked for Bmr Solutions, Bmr Solutions — Applied Advisory For Responsible Ai & Delivery Systems, and Microsoft.
How can I contact Dr. Barnabus M. Roundtree?
You can use AeroLeads to view verified contact signals for Dr. Barnabus M. Roundtree at BMR Solutions, including work email, phone, and LinkedIn data when available.
What schools did Dr. Barnabus M. Roundtree attend?
Dr. Barnabus M. Roundtree holds Doctor Of Philosophy - Phd, Organizational Leadership from The Chicago School Of Professional Psychology, Washington Dc.
What skills is Dr. Barnabus M. Roundtree known for?
Dr. Barnabus M. Roundtree is listed with skills including Leadership, Diversity And Inclusion, Consulting, Employee Coaching, Interpersonal Leadership, Human Resources, Agile Project Management, and Customer Satisfaction.
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