ABC Academy has been a consistently growing private music school in central Toronto, which has operated uninterrupted, and grossing near $250K per annum, a substantial increase from its first year of $8K. The role has been responsible for developing systems for training, advertising, sales, and increasing incremental and new client growth/sales while increasing fiscal efficiency, responsibility and strong P&L/Balance Sheet performance. Specifics include:•Growth from 4 teachers to 20… Show more ABC Academy has been a consistently growing private music school in central Toronto, which has operated uninterrupted, and grossing near $250K per annum, a substantial increase from its first year of $8K. The role has been responsible for developing systems for training, advertising, sales, and increasing incremental and new client growth/sales while increasing fiscal efficiency, responsibility and strong P&L/Balance Sheet performance. Specifics include:•Growth from 4 teachers to 20, and from under 50 students to 200, from one location in Toronto to 11 in the region•A historic commitment to Orchestral Instruments including, but not limited to Oboe, Flute, Bassoon, Percussion, and Harp •Maintaining a healthy balance sheet, including a corporate savings and investment strategy•Driving impeccable customer satisfaction with online ratings of 4.9-5.0 across a variety of platforms•Customer retention 70-80% in both normal and pandemic conditions, utilizing strategic focus and governmental supports •Highly targeted marketing initiatives and spending with specific outcomes, across print, CPC, web, email, and phone efforts•Acquiring, Developing, marketing, and implementing new curricula to diversify top-line items, and add greater margins while broadening market appeal, intake age-ranges, and boost a holistic lifelong experience model for clients•Acquisition and Integration of Maple Leaf Music Together business operations and locations in 2019 Show less

Long & McQuade is Canada’s largest Musical instrument retailer, with 50+ locations nationwide. I was promoted after 3 years of regular sales service, while demonstrating my skills and expertise as an active musician, taking advantage of my connection to the national classical music community in a sales/service role with specialization in Brass Instruments. I was involved with innovations in events management, merchandising, and sales, with a focus on strengthening relationships… Show more Long & McQuade is Canada’s largest Musical instrument retailer, with 50+ locations nationwide. I was promoted after 3 years of regular sales service, while demonstrating my skills and expertise as an active musician, taking advantage of my connection to the national classical music community in a sales/service role with specialization in Brass Instruments. I was involved with innovations in events management, merchandising, and sales, with a focus on strengthening relationships (client/manufacturer), departmental sales, and community outreach to build the brand of Long & McQuade. Specifics included:•Expanded focus on augmenting merchandise diversity, availability, and inventory management including print music and accessories •Deepened interaction with purchasing department, including automation of common ordering processes, mentoring and onboarding new team members including co-op student placements•Creating the‘Secret Sale’, an invitation-only event that had record single-day sales totals, management of the‘Heart of the Horn’ clinic series •Consistently a top salesperson, exceeding $500,000 in sales one year•Recruiting specialist and renowned artists to present in an in-house clinic series, including remuneration negotiations Show less

Coverage of a short-term parental leave, requiring management of schedules, meeting with staff, submitting official reports in a Unionized environment at the University of British Columbia. During regular employment as usher captain and usher, responsibilities included supervision of ushers (co- workers) and front-facing client interactions. Specifics included:•Maintaining accountability to training and union standards •Collaborating with Bar and Back-of-House staff •Small/Large… Show more Coverage of a short-term parental leave, requiring management of schedules, meeting with staff, submitting official reports in a Unionized environment at the University of British Columbia. During regular employment as usher captain and usher, responsibilities included supervision of ushers (co- workers) and front-facing client interactions. Specifics included:•Maintaining accountability to training and union standards •Collaborating with Bar and Back-of-House staff •Small/Large equipment management•Handling large sums of cash•Liaising with University administration and the RCMP as needed •Client and Artist liaison and conflict/problem resolution Show less