As an advisor to pre-seed and early stage startups, I specialize in guiding entrepreneurs through their post-sales journey. With a deep understanding of the challenges that startups face, I help my clients navigate the complexities of scaling their businesses and achieving long-term success.- Advise founders and leadership team on crafting post-sales strategy to build strong customer relationships, improve time to value and increase customer retention- Mentor the professional services leadership team on service offerings, pricing and go-to-market strategy

- Provide strategic guidance to founders on the overall direction of the company, helping to align their vision with market trends and customer needs- Mentor and prepare founders on various funding pitches to potential investors

Invited to be a Customer Success Coach for Catalyst Coaching Corner, an application-based program that pairs folks that are looking to break into CS or elevate their career in CS with experienced leaders through monthly coaching sessions.https://catalyst.io/coaching-corner

Accelerate customers' ability to meet and exceed their business outcomes. Provide world class service to Stripe's customers across segments, and throughout their journey with Stripe. Grow, nurture and mature the professional services function.

- Incubated the Customer Experience function, comprised of data scientists and data analysts - Crafted GitHub’s first customer health score- Built first framework for win/loss analysis to improve win rates- Introduced CSAT measurements to all 4 customer-facing teams- Introduced customer journey mapping to GitHub and employed a train-the-trainer model to teach 3 product and 3 go-to-market teams to conduct their own mapping and analysis

Head of the Global Professional Services team at GitHub. - Built up the team from a nascent group of multi-functional individuals to a high performing organization with 120+ resources within 6 departments focused on professional services sales, engineering, end-user training, implementations, DevOps engineering and resident solution architects- Expanded the Services P&L from $250K to $25M over 5 years- Guided the crafting of a catalog of Services products with 35 modular and 10 packaged offerings to serve the differentiated needs of enterprise and SMB customers- Responsible for enabling the Channel Partners to provide services at standards endorsed by GitHub. Enabled 15 partners in 6 months- Built scaled learning product (skills.github.com) and migration-assistant to empower end users- Introduced lead-gen event “Ask Services” at Universe conferences, that served over 300 customers and later was adapted to all customer-facing teams at GitHub and is now called "Ask GitHub"- Co-founder and co-sponsor of the GitHub Manager Community of 300+ managers (2018-2020)

Leader of Sencha Services team; ownership of all relationships for Sencha services customers. Responsible for end to end execution of all projects including services pipeline and resource management.Selected Accomplishments:• Grown Sencha Services customer base from about 15 in 2011 to almost 100+ unique enterprise resulting in doubling the business• Grown the core Sencha services team (i.e. hiring, coaching, mentoring) to about 15 employees at present and created an partner ecosystem of qualified application development shops and freelancers to help additional customers• Built an offshore development center and responsible for hiring, training, pricing and strategy for team• Responsible for customer engagements (including pre-sales, contract negotiations, understanding of client requirements, restrictions, deliverables etc.) to create and continuously manage a pipeline of 20+ customers • Coordinate between various teams to manage execution (i.e. developing client-tailored solutions, delivery, trouble-shooting and quality control etc.) of 10 ongoing projects at any given time corresponding to annual revenue of $4M. Managed 150+ services projects in 4 years• Provide visibility to the upper management with current performance (metrics, reporting on revenue, productive utilization) and future plans for Services. Contribute to budget planning and P&L for the department• Advice and train Solutions Engineers on customer interactions and maintaining high standards in documentation, delivery and follow up• Foster team work within the organization by creating cross functional forums to review, prioritize and expedite customer issues thus enhancing customer success

Oversaw core program processes and people supporting web projects and execution, web performance management, issues and risks, communication, resource management and metrics tracking/reportingSelected Accomplishments:Managed, organized and facilitated executive leadership meetings to report on status, track and resolve issues and follow up on decisions and action itemsPartnered closely with all key stakeholders to ensure that websites are optimized to support primary user benefits as well as the company's strategic and financial goalsContributed to the vision, strategy and management of websites to ensure alignment with the company's goals and priorities

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Led global cross-functional teams of over 100 individuals. As part of the premier project delivery team, led high visibility projects of over 5M.Selected Accomplishments:Partnered with key stakeholders in Marketing to define and execute on a vision of redesigning the US website. Collaborated with stakeholders and analysts to identify business case, requirements and perform user acceptance testingLed a program to integrate and implement analytics software into three separate websitesPartnered with Google to implement Google Search Appliance into US based websites. Project scope was later expanded to include international websitesCollaborated with senior leadership and vendor partners to define company strategy for search engine optimization. Led project to establish foundation for SEO best practicesManaged the creation and redesign of new and existing, portfolio and hypothetical, sales tools that facilitate sales for financial advisorsSelected Skills:Skilled in managing multiple projects and deliverables in a fast paced dynamic environmentExperienced in leading projects via waterfall or agile methodologyFacilitator and champion of change, via team buy in, methodology and business process review and enhancementsServed as coach and mentor for junior PMs, analysts and other team members

Responsible for quarterly and monthly releases of small to medium website enhancements Prioritized and coordinated the backlog of features in collaboration with marketing and sales stakeholders. Engineered consensus for optimum use of shared resourcesCoordinate requirements gathering and testing by 10+ analysts for 30 to 50 items for each major release

Responsible for monthly filing of SOX reports Led team responsible for daily, time-bound review of trades Recommended and implemented several business process improvements

Startup specializing in mobile web and distributed networksWireless Content Developer; Used HTML, XML, XLST, WML and proprietary AML (AlterEgo Markup Language) to create websites for mobile form factorsParticipated in technical/sales presentations to potential customersMentored and trained junior employees