Jeff Barnes Email & Phone Number

Kansas City, MO, US

Overland Park, Kansas, US

Full P&L responsibility for propane sales and delivery for Western half of Missouri, Northwest Arkansas and the state of Kansas. Lead an organization of 100+ employees and a fleet of over 80 vehicles generating over $20M in annual Net Income.

• Led day to day business operations of Smart Foundation Systems and Smart Concrete while CEO was away at 7 week military deployment.
• 400% increase in weekly revenue for Smart Concrete in an 8 week period by more efficient scheduling and creating a 2nd crew while also increasing profit with more strategic sourcing.
• Led initiative to begin bringing business units into OSHA and DOT compliance by implementing SDS process, personal protective equipment, and safety bracing.

Mason, OH, US

• Held operational and sales management authority and P&L responsibility for the independent $25 million division selling uniforms and accessories to USPS. Managed a 1099 group of 150 plus 40 indirect and five direct.
• 40% volume growth achieved in the face of a 15% industry decline by mapping an expansive marketing and sales program with a focus on target marketing and introducing new products that filled industry gaps.
• $1.5 million of a $2 million USPS pilot program awarded by conducting market research to verify consumer needs and wants, writing an implementation plan, and collaborating with vendors to prepare garment samples.
• $2.5 million in revenue added by helping expand the range of available clothing items through helping make available 56 novel choices provided by 15 new manufacturers.
• 10 percentage-point spike in net income produced in two years by forming strategic vendor partnerships, reducing cost of goods sold, and raising charges on underpriced products and services.
• $2 million of stock eliminated industry-wide by leading a coordinated effort between internal development teams, USPS, and NATICK to standardize the patterns and fit for all USPS uniform pants.

Mason, OH, US

• Created vision and leadership for a customer-service department of 120+ divided between inbound phone, outbound goodwill, order processing, and customer-maintenance teams operating with a $6.5 million budget.
• Raised average speed of answer to 80% within 20 seconds with a 3% abandonment rate by adequately staffing during peak call times and cross training employees to handle multiple inquiries using various technology.
• 20% rise in customer satisfaction enabled by furnishing a modified new user onboarding process and providing training to sales and operational personnel to ensure proper implementation.
• 10% bump in positive performance rating and a 5% cost reduction gained by partnering in a team effort to uncover and remove root causes of order-processing bottlenecks.
• $1 million in new business secured and a $30,000 past-due receivable collected by resolving issues and operational concerns when accompanying salespeople on personal customer visits.

Mason, OH, US

• Led a team of 32, including 16 direct reports, providing sales, operations, and administrative support to 16 sales regions that produced $200 million of revenue annually from the US, Mexico, Canada, and the Caribbean.
• 12% yearly sales lift created by envisioning, blueprinting routines, and staffing a new 32-person support staff commissioned to handle administrative tasks previously assigned to account managers.
• 54% shrink in slow-moving inventory accomplished in 12 months by devising a strategic removal plan that spotlighted excessive SKUs and surveyed customer contracts for opportunities to press for purchase.
• 26% boost in current-customer satisfaction attained by forming and directing the activities of a specialized group formed to improve the quality and timeliness of response to client inquiry and issue resolution.
• Shrunk backorders to 85% of prior-year totals by assisting in forging the first formal process for approving large unforeseen inventory drawdowns.
• 115% growth in online ordering realized by aiding in the development of educational collateral and conducting customer training on the use of the e-commerce website page.

Mason, OH, US

• Operations -- Assistant to The Senior Director of OperationsChosen for black-belt certification and to act as internal consultant improving business processes and operations.
• $3.5 million in bolstered top line furnished by applying DMAIC six-sigma methodologies in assisting the inside sales team with market selection, lead generation processes, and penetration procedures.
• 25% lowering of manufacturing costs obtained by using Design for Six Sigma and DMAIC processes to produce a system that afforded tighter control over sizing, producing, and delivering made-to-measure garments.Sales.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Arts - Ba, International Business

Certificate Of Completion, Polish Language, History And Economics