Elizabeth Barnett Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

New York, New York

· Trains and manages a cross-functional team of 67 employees in a 528 room property · Follows all rules and regulations of the Hotel Trade Collective Bargaining Agreement · Front office BLT Coach, responsible for leading department meetings, providing feedback and tracking results · Increased Associate Experience Survey scores in the Front Office 4% YOY · Championed increasing our YTD “Check in Experience” 3%

New York, New York

Brooklyn, New York

• Trained and managed a cross-functional team of 44 hosts in a 665-room property operating under the Hotel Trade Collective Bargaining Agreement• Led a team to achieve results of 75% YTD Staff Service at Check In compared to 72.6% brand average • Streamlined the mobile check in process to reach 78 out of 363 in the company • Responsible for the purchasing process and managed a yearly FO budget of $346,116• Completed department payroll weekly to minimize overtime and cut costs• Increased “Check-in Experience” scores from a prior YTD of 67.9% to current YTD 73.3 % - 2.2% ahead of goal • Obtained 292% of Marriott Rewards enrollments goal; 1201 enrolled vs. goal of 410 for 2016• Drove upsells surpassing 2016 goal by $10,732; $169,732 actualized vs. $159,000 goal

Providence, Rhode Island Area

• Supervised and managed a team of associates in various departments of the front office• Scheduled associates and complete payroll weekly • Maintained high visibility in public areas and performed front desk duties in high demand times• Ensured the proper policies, brand standards and procedures were executed• Strived to meet and exceed guest expectations on a daily basis• Empowered associates to provide brilliant customer service that is above and beyond• Integrated my PA, MAP and LP with department goals• Handled and resolved guest complaints with flawless problem resolution• Completed a MOD report for all departments daily and record and track all guest issues• Improved overall guest satisfaction and arrival experience by communicating and assisting associates to understand guest needs, providing guidance, feedback, and individual coaching when needed

Providence, Rhode Island Area

• Twelve month Leadership Development Program • Departmental rotations including front office, housekeeping, food and beverage, catering sales, human resources, night audit, engineering and security• Monthly performance reviews and learning discussions with Meyer Jabara Senior Management• Corporate culture training• Completion of an extensive 8 week “Leading the Journey” online course followed by an in person graduation

Providence, Rhode Island

• Mastered the arrival and departure experience, as well as room assignments and room changes• Assist in raising guest satisfaction scores by anticipating and responding to guest needs • Act as a liaison between various departments to ensure the highest quality of service

Providence, Rhode Island

• Attend client meetings, site visits and tastings alongside the Director of Catering• Assist in the planning, design and overall execution of events• Respond to past and future guest inquiries in a timely manner• Maintain and update client databases using event management systems • Attend weekly internal meetings to discuss the following week’s timeline of events

Providence, Rhode Island

• Responsible for directing both external and internal phone calls while providing brilliant service • Trained on the PMS for Marriott, Guestware, Micros and Nextel• Empowered to resolve potential problems to provide the highest level of satisfaction to the guest

Foxborough (Foxboro), Massachusetts, United States

Providence, Rhode Island

• Responsible for pre-event & after-event setup and cleanup• Greeted and interacted with guests and patrons during performances• Provided various operational and maintenance procedures

Hospitalilty & Tourism Management Certificate, Business Administration, Management And Operations, Revenue Management, Finance & Guest Services

Bachelor Of Science (B.S.), Sports, Entertainment And Event Management