8 years with Love's Travel Stop

In charge of all aspects of the store, this includes all General Manager Responsibilities.Maintain all budgets monthly.Training and developing all associates and managers.Daily inventory control by inventory counts daily and weekly.Food service orders completed, and inventory levels adjusted based on sales orpromotions.Excellent customer service skills, working all shifts including overnight shifts.Completes payroll weekly.Received daily trucks and put up all truck deliveries upon arrival.Delegate items to be completed by associates, and follow up to ensure they arecompleted.Produces weekly schedule for 4 managers and 32 associates a week.Completes a training calendar when new associates are hired.

Area of responsibility labor control and crew schedules. In charge of supply budget monthly and training all employees. Kitchen manager for 3 consecutive months reducing food cost by .57% bringing food cost within budgets. In charge of training all team members and monthly evaluations. Responsible for all new menu roll outs. Hiring and developing FOH staff and crew trainers. Expert in presenting P & L's each month to the staff and management team. Attended General Manager meetings with my general manager to further grow my management skills.

� Responsible for daily operations, food cost control, cash procedures, employee retention, ordering, and scheduling, hiring, and superior customer service! � Develop inventory tracking system to maintain a minimal lost of food. � Participated in Serv-Safe training, conducted P & L workshops, fine tuned labor tracking every half hour, implementing an "Employee of the Month" program. � Responsible for the supervision of numbers of managers and employees at several locations. � Responsible for the recruitment and training of customer service representatives. � Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures. � Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service. � Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. � Provided support to the sales team, ensuring all sales and service objectives were met. � Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. � Worked with new customers in the development of new accounts and the implementation of new systems. � Assisted in the development of new policies and procedures. � Assisted in the training of new customer service representatives and associates. � Performed market research surveys on customer needs and requirements. � Prepared weekly sales reports for the sales team and sales management.

� Overall management of the daily operations of multiple levels of staff at a large EAP/WL call center. � Day to day management of multiple functions and teams within the call center. � Direct supervision of supervisors including EAP/WL supervisors, LifeCoaching supervisors and Resource supervisors. � Oversight of specific budget line-items. � Management of program Quality Initiatives including specific call center metrics and performance standards. � Ongoing communication and participation in meetings with leadership team within the call center and across other program sites. � Staff performance management/goal setting. � Defining and implementing quality improvement initiatives. � Building a cohesive, engaged team. � Responsible for supporting site management by providing leadership and direction for a 500 seat inbound/outbound call center.

� Maintain fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards. � Ensure safety codes, company safety and security policies are met. � Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. � Recruit, interview, and hire team members. � Conduct performance appraisals, disciplinary action, motivate and train employees. � Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program. � Ensure food quality and 100% customer satisfaction. � Ensure complete and timely execution of corporate & local marketing plans.