Baron M. Email & Phone Number

Alpharetta, Georgia, United States

Atlanta, Georgia

-Development of change processes & procedures-Hosting biweekly CABS to approve/evaluate change requests-Development of MOPS for change deployment-Resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems-Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)-Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence-Act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.-Review and resolve complex business issues.-Understand and utilize Information Technology Information Libraries (ITIL).-Manage CMDBs involving asset information as well as change history-Report change metrics both internally and customer facing-Semiweekly reporting on customer updates, and management sync-Development of best practices to minimalize risk and heighten efficiency-Interview, evaluate, and onboard new resources into the team-Mentor/brown bag team members on change mgmt/ITIL process-Handle multiple projects simultaneously via change planning/Project mgmt-Daily communication with customer to establish trust, distribute updates, and answer concerns Deploy changes into customer running environment during designated maintenance windows including but not limited to:-Physical installation(Servers, switches, gateways, aps, cabling, etc)-Patching updates-Version Upgrades-Software installation-Password Rotation-Data Migration-Database expansion

Alpharetta, Ga

Alpharetta, Georgia

-24/7 on-all support of severity 1 outages.-Investigation of chronic & global escalations -Serving as liaison between internal and customer support teams-Providing case analytics & plan of action to customers-Creation of process documentation for reactive team use-Contributing to reactive knowledge base-Administration of Clearpass, Aruba Airwave, Aruba Activate, Aruba Central, Cradlepoint ECM, and Salesforce -Performing Ekahau RF site surveys & reports-Staging of customer sites in global lab before deployment-Key player in the development of 2.5 Team-Supervision of change management activity-Create opportunities between existing teams to better collaborate on customer solutions.-Experience with background in system software development for Compute, Storage, or Networking technologies-Configuration and deployment of Kubernetes, Microservices, REST& APIs to pull KPI and data.-Communicate effectively with management to provide excellent architectures, design proposals and negotiate options at senior management levels.-Developing platform as a service and improving operational practices and procedures

Alpharetta, Georgia

-Support of enterprise level customer networks (retail, transportation, restaurants)-Installation & configuration of Aruba APs/Switches/Controllers-Development of troubleshooting documentation and submission of bug reports-Creation and maintenance of Visual RF maps. -Weekly interfaces with team members to teach and inform of current issues.

Greater Atlanta Area

Supporting over 10,000+ locations with various network configurations (hotels, travel centers, restaurants, and groceries) requiring thorough understanding of DHCP, TCP/IP, switching, routing, firewall, wireless networking and OSI conceptsKey player in deployment of nationwide corporate upgrade: migrating from legacy equipment to Cisco Meraki indoor/outdoor wide area mesh networks (Cisco’s largest Meraki rollout to date)Helped evolve QA aspects of new installations / site upgrade and expectations from start to finishConfigured equipment, modifying multiple flavors of RADIUS portal authentication (Free/ Paid), created and managed network templates, floorplans, deploying inventory to locations, confirming delivery, site readiness, demarc, electrical and construction before truck rollsCoordinating multiple daily deployments with third-party technicians, walking technicians through entire Scope of Work from start to completion, adjusting for any obstacles encountered to satisfy deliverables, reviewing image documentation, guaranteeing quality of work of final productAdjusted site surveys as needed to ensure appropriate coverage and confirmed network functionBench Testing switches, routers, access points, coordinating RMA process with third party vendorsPerformed network audits related to RADIUS authentication, providing end-user support and device troubleshooting for first call resolution (for Back of House and end-user device connectivity)Continuous monitoring of networks, troubleshooting and working with onsite managers, ISP’s, managed services providers and on site technicians to complete break-fix work and circuit cutoversConfiguring ( Cisco, HP, Ubiquiti, Aruba, SonicWALL, Meraki, D-Link, Nomadix, Tranzeo, Motorola, Elfiq ) equipment, locally / remoteProvided VMware Air-Watch Enterprise support for MDM solutions

Buckhead & Sandy Springs Atlanta

Stationed in Southeast Region's Largest Store (Top 10 in company)Support of 1000s of customers per day requiring:Product knowledge based on season and new inventory weekly.Use of Shoephoria Nationwide inventory to provide a customer with any product anywhere.Ordering specific products based on customer's needsKnowledge of weekly new offers/coupons/promotionsKnowledge of 100s of brands,styles, and product typesDaily store organization, stock replenishment, and aesthetic designPOS register knowledge involving rewards accountsProviding every customer with reward program accounts to drive returning businessEnsuring every customer leaves with Passionate,Friendly,Helpful, and Real experience.Accounting for daily sales goals, and assisting management with monetary accountingPiloting new Company wide programs such as shopper credit cards, mobile tablet POS systems, inventory layout systems, and 1st class designer brands only available to top percentage stores.

Bachelor & Masters, Computer Science (Bachelor'S) & Software Engineering

Activities and Societies: Honors Student3+ years of Java programming Web Design Client Sales Team Management Product Design Problem.

Education record