• Modified and updated latest property listings and policies on Booking.com, Agoda, Expedia & Airbnb.• Generated monthly reconciliation reports highlighting discrepancies in reservation payment details between Cloudbeds PMS & various platforms.• Engaged with Online Travel Agency partners and customers via email and phone regarding policy and dispute resolution.• Rendered graphic designs for in-house keycard and signage designs.• Achieved 9.7/9.9 staff rating on Booking.com/Agoda respectively.

• Liaised with Financial Controller and the operations department regarding KPIs, procedural revisions, reports completion progress etc.• Performed inspections on project photo submissions for missing or invalid documents ranging up to over 1500 images per project, and relayed inspection results to the operations department for further re-submissions.• Generated over 100 photo reports and tallied claim sheets with Singtel service orders within a quarter year period for the submission of accounts receivable claims.• Scripted Visual Basic Macros automating up to 16 Quick Access Toolbar shortcuts per template for Excel/PowerPoint photo report image adjustment tasks.

• Partook with managers, helpdesk, customers, bank correspondents and field technicians on project overviews, level 2 IT support, system training briefs etc.• Achieved 99% data entry accuracy for various mass migration/programming projects, each spanning up to over 1000 terminal profile configurations per project.• Deployed as solo personnel to clientele offices (NETS) performing IKR reactivation for over 2000 credit card terminals.• Timely fulfilled a one month’s notice window of data entry profiling and hardware preparation for 900 SMRT credit card terminals as part of a trio team.• Implemented formula/Visual Basic Excel template automating over 30 data entry fields per UOB terminal profile.

• Handled daily cash and credit card transactions via Point of Sale (POS) terminal.• Conducted audits for daily data entry postings and accounted against rounding errors from system tax adjustments per nightly closure.• Tracked and maintained customer information, including booking cancellation policies, payment schemes and methods, and special requests via Property Management System.• Prepared daily documents for housekeeping, reservation and invoicing.• Composed employee softcopy response template tackling over 20 different common customer enquiry scenarios.