Maria Barraza Email & Phone Number

Austin, Tx, Us

- Research and understand technical information across multiple tools while talking through customer issues.- Provide technical support and sound judgment in resolving issues for prototype hardware, engineering, and nontechnical issues posed by customers, ensuring timely issue resolution to preserve customer relationships.- Collaborate with cross-functional groups to assist customers in gaining a better understanding of Apple products.- Tailor communication style for different audiences to provide customers with top-quality customer experience.- Identify areas for business process improvement and share the feedbacks and proposals with the management to enhance policies, procedures, protocols, and innovate, consumer need-responsive products. - Create and distribute job aids regarding new processes and product changes, reducing the teams average handle time by 6%.- Exceeded teamwork and results expectations in 2019 Annual Performance Review, surpassing 2018 APR by 75%

Wimberley

- Provided project management experience to the integration of new home exercise to the medical record system, streamlining the process and reducing home exercise program creation time from 15min+ down to three minutes.- Educated patients on the benefits of the individualized exercise program and guide them the proper posture and body alignment to streamline the treatment process, collaboratively reducing the average treatment time to 60 minutes.- Administered front office duties, including filing, scheduling, and answering phone calls in a friendly, professional manner.

San Marcos, Texas

New Braunfels

- Assisted kids with special needs with sensory-motor and cognitive tools, improving their focus, behavior, and social skills.- Evaluated cases to implement techniques and create individualized programs according to the child's needs.- Guided children in various cognitive and sensory improvement activities, documented each child's physical and behavioral development, as well as modified exercises, addressing child-specific learning requirements.- Provided a colorful, stimulating learning environment engaging the children in interactive learning and play.