• Facilitates and maintains improved healthcare outcomes for members by providing advocacy, collaboration, and support for members through various care management tools and resources. • Conducts assessments and analyzes clinical data to recommend an approach to resolving care needs using internal and external programs and services. • Utilizes a holistic approach to overcome barriers to healthcare goals and objectives. • Identifies and escalates quality of care issues through established channels to ensure appropriate member outcomes. • Manage and sustain large-scale, ever-evolving directories of community resources, orchestrating the collection and verification of information through strategic stakeholder collaboration, utilizing a suite of tools including Quickbase, Excel, SharePoint, Salesforce to facilitate immediate access to accurate, client-focused resources.• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.• Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.• Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.• Adheres to all institutional, local, state, and federal regulations to ensure member security, privacy, and safety.• Assists with training and onboarding of new employees of Care Management team.

• Oversaw the Navigator program, a program designed to reduce disparities in access to health coverage by linking residents to insurance options, including Medicaid, the KY Prescription Assistance Program, and K-CHIP. • Administered the Medication Assistance Program and through targeted marketing and partnerships with community organizations, increased community awareness and participation in program by 400%. • Managed and motivated a team of Navigators to consistently avoid deficiencies in performance. • Compiled necessary data to ensure Navigators were performing at adequate levels to meet contractual requirements set by the Cabinet for Health and Family Services. • Strengthened collaboration with community partners by increasing interdepartmental and interagency communication. • Enhanced existing resources by improving referral process within Agency and with community partners. • Streamlined and improved training protocols by implementing standard practices and updating training materials. • Refined reporting and record-keeping protocols by revamping daily log requirements and standardizing definitions. • Maintained strict adherence to contractual reporting protocols, as outlined by numerous state and federal guidelines.

• Assisted patients with applying for federal and state assistance programs, including Medicaid and SSI/SSDI• Process applications for the University of Kentucky HealthCare Financial Assistance Program• Linked patients and their families to external assistance programs, such as SNAP/WIC, local nonprofits and churches, and childcare assistance program.• Served as a liaison between various departments, including social work, clinic staff, Revenue Management, and external nonprofits and vendors • Utilized effective training protocols to train incoming colleagues on EHR and other hospital systems, Medical policies and standards, and other trainings as assigned• Verified insurance and explaining benefits• Answered questions regarding bills for hospital and physician services

• Performed state-ordered audits of school immunization records.• Worked with and increased fundraising efforts for school Youth Resource Centers.• Organized, led, and evaluated health instruction and curriculum. • Counseled students on career and college readiness.• Coordinated training programs and professional development for both students and prospective staff members.

• Executed the review, processing, and maintenance of meticulous records of Morehead State University publications and historical documents. • Helped spearhead and develop the Kentucky Marriage Equality and Religious Liberty Oral History Project, a project dedicated to understanding how these concepts fit within an accurate historical context. • Involvement grew to Lead Oral History Interviewer, which afforded me the opportunity to interview over 40 community stakeholders, including high-ranking government officials. • Promoted the use Digital Commons, a platform that empowers academia to make and showcase their research, which not only fostered public accessibility to scholarly research but enabled the formation of partnerships with academic institutions and prospective researchers.

• Recruited, trained, and led a highly dedicated group of 40+ volunteers and 16 full- and part-time staff members.• Conducted payroll, scheduling, and other administrative services.• Organized internal and external campaign events.• Promoted campaign/candidate via canvassing, phonebanking, and digital marketing.• Computed detailed statistical analysis of projected outcomes and contingencies.• Conducted data entry and other administrative duties through NGP VAN.• Maintained detailed records and schedules for both the Candidate and Campaign Manager and ensured adherence to itinerary.